We performed a comparison between BMC TrueSight Operations Management and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"BMC TrueSight Operations Management is easily scalable."
"The initial setup of BMC TrueSight Operations Management was easy."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"Their Event Management is very good."
"It is flexible. You can tune it, more or less, as you want."
"It's easy to set up."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The UI for the end users could be improved and more flexible than it is now."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"The solution is overly complex."
"The solution is a little obsolete."
"The pricing could be better."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"If you are new to using the solution, you will find the setup complex."
"The product needs to add a workflow insight tool."
"The tool can be improved by including more detailed information to assist new users."
"I would like more manual issues to have automated report-facing options."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 49 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. BMC TrueSight Operations Management is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Zabbix, New Relic and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and VMware Aria Operations. See our BMC TrueSight Operations Management vs. ServiceNow IT Operations Management report.
See our list of best Event Monitoring vendors, best IT Infrastructure Monitoring vendors, and best AIOps vendors.
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