We performed a comparison between DX SaaS and Nexthink based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."DX allows you to customize and gives you a high degree of control."
"Actionable insight is the most valuable feature."
"It supports numerous platforms."
"The solution is stable."
"Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation."
"With this solution we are able to link issues to automatic actions that will solve the problem."
"The initial setup is very simple."
"Number of service incidents dropped by more than 20%."
"Performance-wise, Nexthink is very good, and with each version, it is improved."
"It is a very stable product with regular security and feature updates."
"Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days."
"Old user interface and dashboards could be improved."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"The initial setup needs technical knowledge."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."
"The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding."
"We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them."
"I would like it if they could put in some patch deployments and compliances."
"It would be good to have a more controlled way to access their cloud environment."
"The tool should improve its pricing and performance. It also have nothing related to patch management."
DX SaaS is ranked 10th in Digital Experience Monitoring (DEM) with 3 reviews while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 21 reviews. DX SaaS is rated 6.6, while Nexthink is rated 8.6. The top reviewer of DX SaaS writes "It's highly customizable but lacks many features of available in competing solutions". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". DX SaaS is most compared with DX Unified Infrastructure Management, Zabbix, Nagios XI and Dynatrace, whereas Nexthink is most compared with SysTrack, ControlUp, Alluvio Aternity , Liquidware Stratusphere UX and ConnectWise Automate. See our DX SaaS vs. Nexthink report.
See our list of best Digital Experience Monitoring (DEM) vendors.
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