We performed a comparison between DX Spectrum and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"As the kind of enterprise that straddles the line between telco size and enterprise size, it scales for us, because we're not all the way at telco yet."
"The quick notification of issues, quick alerting because timeliness is always valuable, it's very important for us."
"Discovery: Scheduled, on-demand, synchronized with eHealth."
"The most valuable features of DX Spectrum are the comprehensive alerts."
"This product provides good visibility into applications at the backend."
"The fault management is perfect."
"It helps our NetOps group actually handle alarms in a way that lets them see the bigger picture of those alarms, and how they might affect our services. It helps us communicate information about the network state better to services that might be impacted by a specific network condition."
"The most valuable feature is automatic discovery."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"The initial setup is straightforward. It is easy to track and easy to follow."
"We like the performance of the product."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"End-user Synthetics and monitoring are very good."
"The simplicity of the dashboard is very good."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"From a functionality perspective, the product is not doing what it should. Also, there are some concerns about the accessibility. I would appreciate additional out-of-the-box troubleshooting scripts, like templates for addressing various issues. Currently, when troubleshooting online, I need to create my scripts. It would be beneficial if the platform could provide pre-built scripts or templates to help automate certain troubleshooting tasks."
"The Spectrum OneClick is a Java-based client, and that's aging. Really, before any new feature integration, I'd love to see a comprehensive rebuild of the UI."
"I would recommend AI capability built-in so it becomes more predictable and we jump ahead of the curve. This is the one really important feature I would really like to see in any product that provides alarms."
"From the users perspective the looks and feel of dashboards of Spectrum would be easier to use and for understanding as APM will be in 10.5 version which we saw in CA World."
"We have had one support issue that's been open for a couple of months, and it is currently open."
"It doesn’t give you performance metrics: You need CA eHealth for this."
"If the integration is simplified or improved, it will be a unique selling point in comparison to the competition on the market."
"If nobody else has said the documentation needs improvement, let's go there. I understand, you can either write about it or you can do it. And most of us would rather they do it, but now that they've done it, those of us that didn't do it, we need to go and find: "Where did they write about this to tell us how to do it?" That's always lacking."
"New Relic needs to improve is the user data schema."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"In the next release, I'd like to see a better pricing structure."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"The price needs improvement."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
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DX Spectrum is ranked 13th in Network Monitoring Software with 115 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. DX Spectrum is rated 8.4, while New Relic is rated 8.6. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our DX Spectrum vs. New Relic report.
See our list of best Network Monitoring Software vendors and best IT Infrastructure Monitoring vendors.
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