We performed a comparison between Dynatrace and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Dynatrace AppMon has allowed a deep dive review of performance problems in near real-time for our primary external website and related web apps and web services."
"Support was very quick to help us identify a problem and fix it immediately"
"Integration with other tools in company using SNMP traps."
"Service engineers save a lot of time because they can just go in look at the data and share it with the customer, who has the same view, and say, "Here's an improvement which can be immediately implemented." It's not like a collection of big, multiple findings that are consolidated into one results presentation, then the customer needs to do something. It's more like a continuous performance analysis and improvement process, which is more efficient than those workshops approaches. That's one of the biggest of the advantages that our services team sees because it helps DevOps to focus on continuous delivery and shift quality issues to pre-production."
"This solution has helped our organization on multiple occasions. The synthetic monitor came in particularly handy."
"Dynatrace gives excellent insight into the performance of our applications."
"The visibility that it provides through the application's behavior allows us to find trends based on our customized metrics."
"Provides more visibility into applications."
"The way this solution has helped us is that it improved our communication."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"You can improve integrations of the operation with the solution."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"I am impressed with the tool's ability to track information in an easy way."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It helps streamline management and processes."
"Sometimes we get incidences during the US morning when we are not at the office. If I can get the benefit of a solution, which can alert us and solve itself. It is an automation thing where we do not want to wake up late at night and work on the application."
"When integrating this solution with any third party applications, there is an additional cost to pay. This can make the solution very costly to use."
"I would like to see the Business Transactions made easier, so you can distinguish users and companies (this can get very hairy for a large multi-tenant application)."
"I also wish there was the ability to do alert filtering before it triggered an alert with PagerDuty/OpsGenie/Slack."
"Addition of more statistical features, plus different time series modeling techniques, would really help for future versions."
"The only challenge is that it's an extensive tool that requires a significant amount of time to learn."
"I find it is very difficult to train someone in using this application. As amazing as it can be, the learning curve is extensive."
"The dashboarding process and creating measures and metrics, it needs to be made a little bit easier and more simplified. "
"I would like more manual issues to have automated report-facing options."
"It should have better integrations with other solutions."
"Lacks the ability to do its own monitoring."
"The initial setup phase was hard and could be made easier."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"Service mapping is pretty limited."
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Dynatrace is ranked 2nd in AIOps with 341 reviews while ServiceNow IT Operations Management is ranked 4th in AIOps with 34 reviews. Dynatrace is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and IBM Tivoli NetCool OMNIbus. See our Dynatrace vs. ServiceNow IT Operations Management report.
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