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EthicsPoint vs Salesforce Service Cloud comparison

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EthicsPoint
48 views|27 comparisons
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Salesforce Service Cloud
Read 42 Salesforce Service Cloud reviews
17 views|12 comparisons
95% willing to recommend
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Buyer's Guide
IT Alerting and Incident Management
April 2024
Executive Summary

We performed a comparison between EthicsPoint and Salesforce Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management.
To learn more, read our detailed IT Alerting and Incident Management Report (Updated: April 2024).
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771,212 professionals have used our research since 2012.
Featured Review
Use EthicsPoint?
Diganta Tah
Offers real-time intelligence, stable product and improves interactions with customers in service environments
It is straightforward to integrate Service Cloud with third-party tools or other systems. In most cases, we use MuleSoft as the integration... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
  • "Salesforce is not a cheap product. It can be expensive."
  • "The price is too expensive."
  • "We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
  • "The tool is pretty expensive."
  • "The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
  • "The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."
  • "The solution is priced at 50 dollars a month per user."

    • More Salesforce Service Cloud Pricing and Cost Advice →

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    Questions from the Community
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    What is your experience regarding pricing and costs for Salesforce Servic...
    Top Answer:I would rate the pricing a five out of ten. The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall… more »
    Read all 8 answers   →
    What needs improvement with Salesforce Service Cloud?
    Top Answer:There are a few areas of improvement. * One area for improvement could be in the speed and accuracy of analytics, particularly around resolving cases. There's room to enhance SLA (Service Level… more »
    Read all 10 answers   →
    What is your primary use case for Salesforce Service Cloud?
    Top Answer:I'm a system integrator implementing the product for other companies. Typical use cases involve improving interactions with customers in service environments. This could be either a call center setup… more »
    Read all 9 answers   →
    Ranking
    17th
    out of 55 in IT Alerting and Incident Management
    Views
    48
    Comparisons
    27
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    7th
    out of 55 in IT Alerting and Incident Management
    Views
    17
    Comparisons
    12
    Reviews
    13
    Average Words per Review
    451
    Rating
    8.3
    Comparisons
    Also Known As
    NAVEX Global EthicsPoint, EthicsPoint Incident Management Software
    Service Cloud
    Learn More
    NAVEX
    Video Not Available
    Salesforce
    Overview

    EthicsPoint enables you to investigate E&C reports from across your organization – and from all reporting channels – in a centralized database. You can effectively take action and resolve specific incidents and view system-wide metrics to identify risk areas.

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Sample Customers
    Con-Way Freight
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company13%
    Healthcare Company11%
    Financial Services Firm11%
    Educational Organization9%
    REVIEWERS
    Manufacturing Company29%
    Computer Software Company14%
    Marketing Services Firm10%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization15%
    Financial Services Firm12%
    Manufacturing Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise18%
    Large Enterprise58%
    REVIEWERS
    Small Business30%
    Midsize Enterprise27%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise25%
    Large Enterprise56%
    Buyer's Guide
    IT Alerting and Incident Management
    April 2024
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    771,212 professionals have used our research since 2012.

    EthicsPoint is ranked 17th in IT Alerting and Incident Management while Salesforce Service Cloud is ranked 7th in IT Alerting and Incident Management with 42 reviews. EthicsPoint is rated 0.0, while Salesforce Service Cloud is rated 8.6. On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". EthicsPoint is most compared with ServiceNow, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI.

    See our list of best IT Alerting and Incident Management vendors.

    We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.