We performed a comparison between Everbridge IT Alerting and OpenText Operations Bridge based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."
"We have been able to use it to track and verify that people are on the bridge."
"The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."
"Valuable features include incident management and ease of integrations."
"You can program in rotations, shifts, and scenarios of different kinds and it allows you to page multiple people, or people in sequence, or a group of people simultaneously."
"A robust solution with multiple modules that can be leveraged."
"The most important features are the scheduling capability and the integration with ServiceNow."
"It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."
"The preloaded rules and ways to monitor your systems are a must."
"The Performance Manager provides great insight into our systems' performance."
"Flexible dashboard with the availability of widgets."
"Purely, its flexibility is the most valuable aspect. It is hugely configurable."
"The integration with the ticketing tool makes sure that there is a record for every issue."
"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."
"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."
"We haven't faced any stability issues. There hasn't been any crashes or glitches."
"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."
"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."
"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."
"An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance."
"The latest versions of the service reporting dashboards need improvement, such as service modeling."
"The initial setup of this tool is complex for people who lack experience with it."
"The initial setup is a little bit complex."
"The price is quite expensive, and because of this, we may try another solution."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
"I'm not aware of areas that need improvement."
"The solution is overall "heavy", requiring multiple servers, even without HA."
"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews. Everbridge IT Alerting is rated 8.8, while OpenText Operations Bridge is rated 7.8. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, xMatters and Opsgenie, whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, BMC Helix Monitor, Splunk Enterprise Security and IDERA SQL Diagnostic Manager for SQL Server.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.