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Genesys Voice Platform vs Nuance IVR comparison

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Genesys Logo
Genesys Voice Platform
Read 2 Genesys Voice Platform reviews
289 views|181 comparisons
100% willing to recommend
Nuance Logo
Nuance IVR
Read 1 Nuance IVR review
662 views|591 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Genesys Voice Platform and Nuance IVR based on real PeerSpot user reviews.

Find out what your peers are saying about Nuance, Genesys, NICE and others in IVR Systems.
Featured Review
Thahmid Zuberi
Customizable solution for housing media files and distributing resources as calls come in
Anonymous User
The most complete and effective voice recognition offering
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."

    • More Genesys Voice Platform Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Genesys Voice Platform?
    Top Answer:The resource managers and the MCPs that are deployed with this solution are the most valuable features.
    What needs improvement with Genesys Voice Platform?
    Top Answer:This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business… more »
    What is your primary use case for Genesys Voice Platform?
    Top Answer:Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an… more »
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    Earn 20 points

    Ranking
    2nd
    out of 15 in IVR Systems
    Views
    289
    Comparisons
    181
    Reviews
    2
    Average Words per Review
    832
    Rating
    8.5
    1st
    out of 15 in IVR Systems
    Views
    662
    Comparisons
    591
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Genesys
    Nuance
    Overview
    Information Not Available
    Creating a positive opinion of your company means making it easy for customers to get what they need. With Nuance IVR, your callers will feel like they're talking with their very own personal assistant.
    Sample Customers
    Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
    Home Credit Bank, Acer America
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Government16%
    Healthcare Company12%
    Insurance Company9%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company13%
    Construction Company6%
    Healthcare Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise16%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise10%
    Large Enterprise70%

    Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews while Nuance IVR is ranked 1st in IVR Systems. Genesys Voice Platform is rated 8.6, while Nuance IVR is rated 8.0. The top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". On the other hand, the top reviewer of Nuance IVR writes "The most complete and effective voice recognition offering". Genesys Voice Platform is most compared with , whereas Nuance IVR is most compared with NICE CXone, Cisco CCX, Cisco CVP, Concentrix and West Holly.

    See our list of best IVR Systems vendors.

    We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.