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Genesys Voice Platform vs West Holly comparison

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Genesys Voice Platform
Read 2 Genesys Voice Platform reviews
289 views|181 comparisons
100% willing to recommend
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West Holly
93 views|70 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Genesys Voice Platform and West Holly based on real PeerSpot user reviews.

Find out what your peers are saying about Nuance, Genesys, NICE and others in IVR Systems.
Featured Review
Thahmid Zuberi
Customizable solution for housing media files and distributing resources as calls come in
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."

    • More Genesys Voice Platform Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Genesys Voice Platform?
    Top Answer:The resource managers and the MCPs that are deployed with this solution are the most valuable features.
    What needs improvement with Genesys Voice Platform?
    Top Answer:This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business… more »
    What is your primary use case for Genesys Voice Platform?
    Top Answer:Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an… more »
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    Earn 20 points

    Ranking
    2nd
    out of 15 in IVR Systems
    Views
    289
    Comparisons
    181
    Reviews
    2
    Average Words per Review
    832
    Rating
    8.5
    7th
    out of 15 in IVR Systems
    Views
    93
    Comparisons
    70
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Holly
    Learn More
    Genesys
    West
    Video Not Available
    Overview
    Information Not Available
    West's Holly Voice Platform provides a suite of security capabilities that support customers seeking PCI Compliance for systems that perform credit card transactions. PCI DSS covers multiple facets of a system such as security management, policies, procedures, and network architecture, software design and other critical protective measures
    Sample Customers
    Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
    Ochsner Medical Center, Western Union, Utah Spine Care, Stanford Health Care, Vanderbilt Medical Center
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Government16%
    Healthcare Company12%
    Insurance Company9%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise16%
    Large Enterprise69%
    No Data Available
    Buyer's Guide
    Genesys Voice Platform vs. NICE CXone
    May 2024
    Free Report: Genesys Voice Platform vs. NICE CXone
    Find out what your peers are saying about Genesys Voice Platform vs. NICE CXone and other solutions. Updated: May 2024.
    DOWNLOAD NOW
    771,170 professionals have used our research since 2012.

    Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews while West Holly is ranked 7th in IVR Systems. Genesys Voice Platform is rated 8.6, while West Holly is rated 0.0. The top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". On the other hand, Genesys Voice Platform is most compared with Nuance IVR, whereas West Holly is most compared with Nuance IVR.

    See our list of best IVR Systems vendors.

    We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.