We performed a comparison between IBM SevOne Network Performance Management (NPM) and ThousandEyes based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"Another useful feature is that SevOne gives you real-time insights into your network performance. It polls every five minutes. That is important for our customers because there are some network teams that are always monitoring their networks."
"The most valuable feature as of late has been the API integration with ServiceNow."
"We've had great feedback from our customers about SevOne support. They're willing to set up a remote session upon request. You have to go through three tiers of support with most vendors, and they ask a lot of screening questions before they will do a remote session. You need to spend a lot of time before an engineer will host a remote session to look at your problematic system."
"It's a great solution for highlighting and discovering useful information regarding our network's elements."
"The network data collection has been very flexible for us. It's been thorough in areas that were lacking. They have a team that I've worked with to add other pieces to it. So if it's missing something out of the box, they work with me to add it. I was able to collect that data. It's not perfect, but it's pretty thorough."
"The comprehensiveness of this solution's collection of network performance and flow data is one of the basics in the field for what it does. It meets all of our needs. So for all those areas, for the most straightforward collection capabilities, right up to NetFlow and even telemetry, it meets all those demands. Not only just basic or fundamental SNMP collection capability, but the product also supports what we need for the future with telemetry streaming. So it's very comprehensive."
"I like the tool’s scalability and real-time reports. Earlier, we struggled to give real-time reports to clients. I also like the tool’s deployment model where we can deploy it either on-premises or in-house. We don’t have to carry the data all over the globe. Also, I am impressed with the tool's flow reporting and Wi-Fi."
"The most valuable feature is the NMS because that's the core of the system. Without the NMS, the other tools aren't that usable."
"It's fairly easy to set up."
"The company provides excellent service."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
"ThousandEyes gives companies better visibility."
"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."
"The authentication overall - including to the VPN and LAN - is excellent."
"The most valuable features are integration and ease of use."
"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"We previously have had discussions on some reporting enhancements. So, we raised a feature request, which was delivered from SevOne."
"In terms of having a complete view of our network performance, I would rate it a nine out of 10. The reason for not giving it a 10 is that there is no packet capture associated with SevOne, but we do have other tools in place to do that."
"SevOne could improve its flexibility because it isn't fully customizable and its out-of-the-box configuration doesn't cover all use cases."
"When I started using it, I tried adding one of the BroadWorks application servers into SevOne... it created thousands and thousands of objects from that one application server and we immediately ran out of license... It would help, when new objects are discovered, if there were a way to categorize those objects and to pick the part of the object you need..."
"The reporting of NMS is good, but it could be better."
"There are some tweaks and enhancements that I've already requested. One is to be able to make changes per device rather than as a global setting. That has to do with naming. It's minor."
"The customizations are very hard. The person doing it has to be very good at analytics and has to be very good in all languages"
"Their virtualization solution is not compatible with our Kubernetes environment, which is one of the reasons we are ending our relationship with them."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"They only offer synthetic requests."
"There is room for improvement in terms of customization and user-friendliness."
"The tool does not provide features for application-level monitoring."
"I would like the product to offer more agility."
"Presently, it lacks the ability to integrate with other Cisco products."
"ThousandEyes could improve the dashboards by adding more features."
"It would be nice if the solution covered other areas like server monitoring."
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IBM SevOne Network Performance Management (NPM) is ranked 41st in Network Monitoring Software with 53 reviews while ThousandEyes is ranked 12th in Network Monitoring Software with 11 reviews. IBM SevOne Network Performance Management (NPM) is rated 8.4, while ThousandEyes is rated 8.4. The top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". IBM SevOne Network Performance Management (NPM) is most compared with Instana Infrastructure Monitoring, LogicMonitor, SolarWinds Network Device Monitor, Splunk Enterprise Security and NetBrain, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, Dynatrace, SolarWinds NPM and AppDynamics. See our IBM SevOne Network Performance Management (NPM) vs. ThousandEyes report.
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