We performed a comparison between Interactive Intelligence and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."
"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"It is good for sales and service maintenance. It has various integration tools."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"It's a good solution for enterprise-level companies."
"When you have a vanilla, straightforward version, it is easy to use."
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
"The UI could definitely be improved."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"Better integration would be an improvement."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"The product is very old."
"We had to do some customizations on top and it got a bit cumbersome."
Interactive Intelligence is ranked 29th in CRM with 2 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Interactive Intelligence is rated 9.0, while Microsoft Dynamics CRM is rated 7.6. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our Interactive Intelligence vs. Microsoft Dynamics CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.