We performed a comparison between Jira and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The user interface is simple."
"The user story map is excellent. The features can be composed into stories and they can be allocated to each of the sprints in a program increment. It allows you to see all that in the user story map, and you have various dashboards to see the stories in various views. You can see them as a backlog view, for example, or you can see as an actual sprint view."
"The adaptability of the Scrum and Kanban boards for other uses, with careful use of the customization features."
"Jira can track projects, time management of assignments, and keep everything on schedule. The performance of the solution is good."
"I have found the most valuable features of Jira to be ticketing, life cycle workflow, definition, and creation. Many of the features are useful."
"It's flexible and it can provide a lot of different options, such as dashboards, that you can create and manage."
"The most valuable feature is the Burndown Chart to see work that is outstanding."
"I feel the strongest feature of Jira is its workflow engine. It helps us automate our workflows within our organization. It's the one characteristic of Jira which I think can help any organization, be it in any domain."
"What I found most valuable in Smartsheet is its project customization feature. It's a great solution because you can add in your own WBS. You can see it in Jira style, Kanban, and you can even do Agile and Waterfall. Another feature that's valuable in the solution is when you have those connections, you have that API, you have a sandbox, and you can make a solution, it's a tremendous product because you can pull data."
"The dashboard feature is the most valuable aspect of the solution."
"Smartsheet is stable."
"It's very user friendly."
"The ability to build a quick dashboard and give management insight into the progress of the project itself is probably one of the most beneficial pieces."
"To me, one of the most powerful features of Smartsheet is being able to email others."
"The solution is scalable."
"Smartsheet is easy to use."
"Stability is an area of concern and it needs improvement, otherwise, it's a good product."
"Could be more intuitive."
"From a very software-centric or a lead developer standpoint, there should be the ability to work at multiple levels. You have epic stories and use cases or epic stories and tasks. It would be nice to be able to have multiple levels of stories and multiple levels of epics work with it. It's lacking a little bit there, and this is the big thing for me because it makes it difficult to do a real sprint when you're limited to one story per epic. It's really hard to isolate tasks at multiple levels to match the type of use cases you normally do. That's the biggest difficulty. Other than that, they've been improving year to year, and every version seems to have a level of improvement."
"I wish the whole workflow process was easier to set up. You put the requirements in and then you send it to the developer. They get a notification. Then they go into Jira."
"Sometimes, it is slow and hangs. We faced some stability issues where JIRA was down for a day. Also, we have lost some of our comments made in the JIRA because of downtime."
"I want the tool to integrate connectors."
"JIRA still has their own backtracking tools. It should have a better visibility into HPE UFT. Most people use functional testing tools, like QTP. They need to improve their integration to make it seamless."
"Grid: It is really strange that there is no possibility to edit an item in the grid. You need to go inside, and even then, not all items are editable, so you need to switch to edit mode. That's too many clicks and switches."
"The main challenge with Smartsheet is that when you start putting components on the Smartsheet dashboard, they don't know about each other. So, if I filter something in one widget, or if I click on a region or a project ID, the other widget or component and the visualization that's on that dashboard don't change. It doesn't know about the other component."
"Smartsheet's export and print functions could be more seamless. Once I create the plan in Smartsheet, I need to import it into my corporate web presentations. This isn't always smooth. I have to save it in PDF format, then cut an image from the PDF version."
"The product must include more modules for project management."
"They provide a limited number of sheets which is not enough."
"They should improve the solution's integration with API."
"Smartsheet should continue to expand the spreadsheet-type functionality because it's limited currently. Most business users are familiar with Excel and Office, so Smartsheet should adopt a similar way of navigating the program."
"It would be beneficial to enhance user-friendliness and make it less complex while maintaining its overall excellence as a product."
"An area for improvement in Smartsheet is that if you're in the government or you're a regulated customer, you're not allowed to use APIs due to internal restrictions, so there are specific things that you cannot connect to it. Another area for improvement in the solution is that because there's a capacity of how many records you can have, and there's a capacity of how many functions you can apply, Smartsheet has set up their system where they can force people into purchasing a $20,000 additional module that is called Control Center, that will create documents for them on the fly, so they don't use so many functions and automation. Smartsheet also needs to improve on training, because the training that is out there is very little. The solution requires a steeper learning curve. You have to do your own training and you have to work on your own solution."
Jira is ranked 5th in Project Management Software with 266 reviews while Smartsheet is ranked 4th in Project Management Software with 34 reviews. Jira is rated 8.2, while Smartsheet is rated 8.2. The top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and Polarion ALM, whereas Smartsheet is most compared with Microsoft Project, ServiceNow Strategic Portfolio Management, Spreadsheet.com, Adobe Workfront and Teamwork . See our Jira vs. Smartsheet report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
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