We performed a comparison between LogMeIn Rescue and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."it's very easy to use, it's very efficient."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"The time it takes to troubleshoot one of our users is cut significantly."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."
"You can scale the product."
"The performance is one of the main features of this solution."
"We have scaled the solution and find this easy to do."
"The solution is user-friendly and has a good user experience."
"It's scalable enough for our needs and very reliable."
"We use it to connect to the legacy system."
"It's largely stable."
"It's almost an out of the box function once you have installed the other components."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"The solution’s pricing could be improved."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"We face frequent disconnections."
"It could offer better security for enterprises."
"The price is too high."
"Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."
"It could be more user-friendly."
"The stability must be improved."
"We'd like them to continue to improve on security."
"The product is not very scalable."
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LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. LogMeIn Rescue is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". LogMeIn Rescue is most compared with GoTo Resolve, TeamViewer, VNC Connect, LogMeIn Central and LogMeIn Pro, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access. See our LogMeIn Rescue vs. Microsoft Remote Desktop Services report.
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