We performed a comparison between LogMeIn Rescue and Splashtop Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."LogMeIn is a remote tool that I use for remote solutions."
"It works with different operating systems, I can connect to a PC or Mac."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The tool's most valuable features are pricing and easy management."
"The solution is very fast."
"The initial setup is simple."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"They need to improve their technical support."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should add more options and tools for shortcuts, administration, etc."
"Splashtop Remote Support needs to improve customization."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. LogMeIn Rescue is rated 9.0, while Splashtop Remote Support is rated 8.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". LogMeIn Rescue is most compared with GoTo Resolve, Microsoft Remote Desktop Services, TeamViewer, VNC Connect and BeyondTrust Remote Support, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, Parsec, TeamViewer and Dameware Remote Support. See our LogMeIn Rescue vs. Splashtop Remote Support report.
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