"It is a very effective tool for documenting processes and using it has improved our efficiency significantly."
"Lucidchart is a lovely tool for creating visual representations of any process or organization."
"The most valuable features are the different templates that they have already created, as well as all the different shapes you can use in the process charts because each shape stands for a different element or thing that's being done. It's easy to distinguish between different steps using the already set-out shapes."
"The interface is easy for a layperson to use and adapt to."
"The best part of Lucidchart is its comfortableness when sharing it with my teammates. Lucidchart provides me a folder for my ERD. I can make a dozen lists of my chart, then share them with my teammates easily through the diagrams of Lucidchart. This is their main comfortableness, which is the reason why I choose Lucidchart rather than some other chart program."
"The ease of creating some of the maps and diagrams is most valuable. Lucidchart is just simpler and works more intuitively than other solutions that I have used in the past, such as Microsoft Visio. I am not in a creative role, but I know how to use Adobe Illustrator and other solutions like that. If I need to map out something that I've never mapped out before, and it is going to need a totally custom graphic, eight times out of 10, I'm going to go to Lucidchart rather than trying to build it in Illustrator. Its intuition and flexibility are really big features for me."
"The interface is very good and easy to use. We don't need documentation on how to use it. It is self-explanatory, which is very convenient for a new user."
"Lucidchart's capabilities for visualizing and understanding process flows or workflows is excellent. The way that you put together the parts of charts and edit the chart are all very intuitive and easy to use."
"Features good reporting facilities coupled with a concrete database."
"We use it to develop and maintain the Enterprise Conceptual Model, migrated from erwin a couple of years ago."
"Customizable and tailored to the environment. Several template frameworks are provided."
"The profiles allow me to customize the tool to the corporate environment instead of the other way around saving huge amounts of time and energy on trying to turn dozens of individuals into TOGAF, ArchiMate or Zachman experts, or even Sparx EA experts."
"We could capture the process models around 24 countries with all their local variations."
"Its traversability is most valuable. I can use ArchiMate, and I can create a UML model. ArchiMate is for logical enterprise architecture, UML is for software engineering, and BPMN is for business processes. I can build it to have multiple models, and they are also traversable, which is not something that every tool allows. If there is a huge organization, you can segment it and have separate models for business technology or internal resource management system. You don't need to keep them in one model, and you can decide to segregate them."
"Sparx technical support is good."
"The most valuable features are the flexibility and adaptability of Sparx Enterprise Architect."
"This might already be a feature, but I remember sometimes when we're just all viewing, if you accidentally click, then there's an arrow that pops up, and you have to go back and delete it. A lot of times there are accidental arrows being drawn when really we're just trying to present to each other."
"It would be nice to have more features that help me visually present information. Since I use it as a canvas, my use case for it is probably very specific. I use it as a way to present information to people visually on a large mind map. So, it would be nice to be able to have more graphical things to clean it up, like a header, banners, or something to help draw attention to certain areas. I would also like more infographic-like features, because I am kind of limited to float chart shapes. This makes the solution a little cumbersome."
"Sometimes, I have created charts with a lot of layers, which locks down parts of the chart and hides parts of the chart to edit it. If they have a better way to deal with specific layers when it gets complex, then that would be helpful. I would like to see something like an illustrator program, where they have a pallet of these layers that I want and don't want as well as being able to see each layer individually. That is the one thing that could be helpful."
"As far as I know, LucidChart can’t be automated with Visual Basic .Net like Visio."
"One downside is that you can only modify things online, but when you download work, you download it as an image. It would be useful to have an option to modify it locally."
"There is a basic function that I struggle with, in the interface, which is having to switch between the editing and navigation modes. A lot of clicks are required when switching between edit and navigation modes and I think that many could potentially be avoided by handling the tasks at the same time."
"A couple of times when I tried to move a line, connecting two shapes on an organizational chart, occasionally the line doesn't move as intuitively as I think it should. I have to fiddle around with it a few times to get it to do what I want it to do."
"I've had an issue is when you create, let's say, a rectangle box. You can write some text in it and give it a name, and, depending on how you shape the size of the box, the text will rearrange itself to fit. That is, except if your box is very, very narrow, but very long, like a long, narrow rectangle in a vertical position. In this case, the text will always go out of the rectangle."
"The Portfolio Management features can be added in the next release. As it helps you to manage more portfolio of projects and architectures of cost projects on a portfolio level. This would be an important feature in the next release."
"The UI could be improved and made a little bit more presentable."
"From a practical point of view, we need speed and reliability for creating a model and doing some really meaningful tasks such as application landscape, refactoring, etc. These are two primary criteria. Sometimes, when you import something, it creates the object duplicates, or it allows you to do something that you're not supposed to do. For example, validation is missing. This could be frustrating because when you work at a high speed, you need to come back and start fixing things that the tool allowed you to go with, which is not quite good. So, there should probably be some internal mechanisms to advise you about what you're doing and what is probably not the best idea."
"Their technical support is not good in India. I wrote to them because I had a question, but I never got an answer. So, I just left it behind."
"The user interface is not so good. It's not easy for someone to use it at first. The product takes some getting used to."
"The Business Process Modeling or BPM feature can be improved to make it more interactive and user friendly because it is a tool for technical people. My current use is only for business process modeling notation and putting in the icons etc. You need to take them in as a class, which makes things very complex. Because of this complexity, it is not an easy-to-handle solution. Enterprise Architect is not very good for mockups. We cannot create user screens and other similar kinds of stuff, which is bad. For these things, we prefer to use Axure RP and other similar solutions. They should either remove this feature from this product or provide some kind of connectivity with Axure RP so that people can do better mockups of screens and import them. They need to augment and strengthen the BPM feature, which is the main feature. They need to put in some elements like artificial intelligence and augmented reality. They should look into such features because these things are coming up."
"This solution has some limitations from a business perspective."
"The modeling tool is targeted toward a sophisticated user."
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Lucidchart is ranked 2nd in Mind Mapping Software with 54 reviews while Sparx Systems Enterprise Architect is ranked 2nd in Enterprise Architecture Management with 97 reviews. Lucidchart is rated 8.6, while Sparx Systems Enterprise Architect is rated 8.0. The top reviewer of Lucidchart writes "Good brainstorming features, facilitates collaboration, and keeps us focused on our work". On the other hand, the top reviewer of Sparx Systems Enterprise Architect writes "Easy to set up and had no issues with stability, but it's not a very friendly tool, and its database modeling and entity-relationship modeling functions need improvement". Lucidchart is most compared with Lucidspark, Figma, Visio, Visual Paradigm and erwin Data Modeler by Quest, whereas Sparx Systems Enterprise Architect is most compared with Visual Paradigm, Visio, No Magic MagicDraw, LeanIX and ARIS BPA.
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