We performed a comparison between Microsoft Azure App Service and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Azure data factory is a good tool."
"The solution is very simple to set up."
"The user interface and the ability to quickly develop are the two main advantages of Microsoft Azure App Service. You can develop anything without having any coding experience and it is not complex and the components are easily customizable."
"The most valuable feature of Microsoft Azure App Service is autoscaling and resource grouping. Additionally, the integration works well, it is easy to do."
"I've used Microsoft Azure App Service quite a lot, and what I like best about it is that it's a serverless HAM, which is a feature that can run a function, a single function, but faster and more frequently without needing any other assistance. This has been what I found most valuable in Microsoft Azure App Service, the serverless option that's very easy to utilize, and you only need a minimal setup to use this and to enjoy the functionalities required, so the solution gives me a lot of comfort whenever I'm using it."
"This solution is easy to deploy."
"We are able to do millions of things simultaneously."
"The most valuable feature is that it's an ideal solution when it comes to lifting and shifting monolithic applications from on-premises to Azure Cloud. It allows for a quick shift into the cloud without having to analyze and design very specific infrastructure and services for monolithic applications hosted primarily on-premises. Let's say that the team does not want to really redesign monoliths in a microservices-based application and that they want to make a quick move towards adopting the cloud tech stack. Then, Microsoft Azure App Service is probably the best option."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"Good stable and scalable solution."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"The workflow capability for easy setup is powerful."
"We have found change management and CMDB to be very useful."
"From an IoT use case perspective, we're all good, however, we should have additional plugins."
"There is always room for improvement price-wise."
"The logging and monitoring could improve in Microsoft Azure App Service."
"There are no issues with the solution."
"There is still room for improvement in terms of the maturity of the solution. Everything is available that we need, but the issue is that they are still upgrading. Even though they have Azure applications and automation services, they still need to mature more. There are many things that need to mature and the road map for this is quite long, taking another three to eight years to have a mature solution."
"The outbound connectivity is not great."
"The solution is somewhat expensive."
"Sometimes customer service and support can be challenging."
"Its stability and pricing need improvement."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The setup was time-consuming and required a lot of internal resources."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
Microsoft Azure App Service is ranked 8th in Rapid Application Development Software with 38 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Microsoft Azure App Service writes "A solution with great server management and helps improve performance". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Pega BPM, Appian and ServiceNow Now Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Microsoft Azure App Service vs. ServiceNow report.
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