We performed a comparison between Microsoft Azure App Service and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process."
"Debugging using Application Insights is a valuable feature."
"The Logic Apps and Azure functions are very robust."
"The most valuable feature of Microsoft Azure App Service is customization. It provides the building block from its modularity. You can add what you need with the appropriate code."
"It allows you to host your App Service on Azure and provides the ability to bypass online."
"The technical support from Microsoft Azure App Service is good."
"The user interface and the ability to quickly develop are the two main advantages of Microsoft Azure App Service. You can develop anything without having any coding experience and it is not complex and the components are easily customizable."
"The most valuable features of this solution are the easy deployment, the scalability, and the Azure maintenance."
"We have seen a big improvement in the experience that we want to create for our end users."
"It is a stable solution...It is a scalable solution."
"The integration with other tools is pretty good."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"Scalability-wise, it is a very good solution."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"Now Platform's best features are collaboration, configurability, and customizability."
"There are no issues with the solution."
"The configuration is slow without understanding the systematic process."
"In terms of room for improvement, ease of deployment would be an area that needs some focus. Azure does provide out-of-the-box deployment features, but I found that deploying to an App Service instance can be better in terms of more tools that could be available to perform a deployment."
"Having a surplus of tutorials from Microsoft, rather than relying solely on documentation or features from other sources like YouTube, can be beneficial."
"App Service sometimes becomes very slow to respond, and it can be difficult to find the issue causing this."
"Initially, there were some rare instances when the server went down because it was deployed on Linux."
"Microsoft Azure App Service could improve by having better integration and connectivity with other platforms. The solution has good integration with other large companies' solutions but there are smaller service platforms companies where there could be integrated better."
"If you are not using the product properly, then it can cost you a lot of money. Hence, you need to make sure that you choose the services wisely. You need to make sure that you have a budget and have some alerts associated with it. The tool's cost can easily go high if you don't consider these things properly. You need to review your existing subscription."
"This platform is used more by large companies because it is a little bit expensive."
"Bug and defect management are not available in ServiceNow."
"The solution is very expensive."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"The UI and mobile UI need to be improved."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
Microsoft Azure App Service is ranked 8th in Rapid Application Development Software with 38 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Microsoft Azure App Service writes "A solution with great server management and helps improve performance". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), ServiceNow, Pega BPM and Adobe ColdFusion, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Unqork. See our Microsoft Azure App Service vs. ServiceNow Now Platform report.
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