We compared Microsoft Dynamics CRM and Oracle Fusion Service across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Setting up Oracle Fusion Service is complicated and requires expertise.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Customers say Fusion Service is expensive.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Oracle cultivates strong relationships with customers, leading to a favorable return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive.
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"When you have a vanilla, straightforward version, it is easy to use."
"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."
"The solution's return on investment is worth it."
"The solution is versatile and customizable."
"The solution is stable."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The most valuable feature of the solution is that customers can easily understand it."
"Everything is managed by Oracle, so they have security in place."
"The product is very old."
"I am happy with it. If anything, its interface could be improved."
"The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"The performance could be improved."
"The solution’s reporting could be improved."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The vendor must provide a user-friendly mobile application."
"The product's option to upload payroll data doesn't work seamlessly."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The UI experience needs refinement to enhance user-friendliness."
"The user experience has to be much better."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Oracle Fusion Service is ranked 3rd in CRM Customer Engagement Centers with 29 reviews. Microsoft Dynamics CRM is rated 7.6, while Oracle Fusion Service is rated 8.6. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Sales Creatio. See our Microsoft Dynamics CRM vs. Oracle Fusion Service report.
See our list of best CRM Customer Engagement Centers vendors, best Marketing Management vendors, and best CRM vendors.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
