We compared Microsoft Exchange Online Protection and TitanHQ SpamTitan based on our users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: Microsoft Exchange Online Protection offers seamless integration with Windows, a central alert console, and real-time monitoring of suspicious URLs. TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options.
Room for Improvement: Microsoft Exchange Online Protection could offer more training and enhance its security features. Users also requested better encryption, gray email management, and integration with non-Microsoft platforms. TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on.
Ease of Deployment: Users had varied experiences setting up Microsoft Exchange Online Protection, ranging from easy to difficult. It may necessitate dedicated personnel for maintenance. Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating.
Service and Support: While some users found Microsoft support to be helpful and responsive, others experienced slower response times. SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations.
Pricing: Some users said Microsoft Exchange Online Protection is expensive, but others considered it reasonable. Users say SpamTitan is cost-effective and competitively priced. They like the flexible payment options and easy renewal process.
ROI: Microsoft Exchange Online Protection has proven to be a profitable investment. SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity.
Comparison Results: Microsoft Exchange Online Protection is praised for its seamless integration with Windows and useful features like URL holding and threat management. At the same time, users say it could improve in areas such as pricing, documentation, and security features. SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training.
"Microsoft Defender for Office 365 has improved my organization's security. It makes it easier to manage the infrastructure without the help of third-party applications."
"Since we have started using the solution, there have been fewer compromises."
"Defender is a SaaS platform, so it offers more flexibility. Managing the permissions is easier. The solution's automated detection and response features are scalable."
"The two main features that prove most beneficial for us are URL scanning and attachment scanning."
"The technical support is good and quick to resolve issues."
"The most valuable feature is the integration. It's a single console, so we don't have to switch around between multiple products. Another valuable feature is the ease of operations and maintenance."
"The email protection is excellent, especially in terms of anti-phishing policies."
"The basic features are okay and I'm satisfied with the Defender."
"The most valuable feature of Microsoft Exchange Online Protection is the accidental release of information protection capabilities. Additionally, the solution is easy to use."
"You can use the product to create special accounts."
"The pre-set policies and configuration analyzer are the most valuable features."
"It's definitely scalable."
"Microsoft EOP's most valuable feature is a shared mailbox."
"With Microsoft Exchange Online Protection, if malware is attached to a mailer, it's very easy to go into the incident alert and find out what's happening with that identity and the mail."
"The solution's stability is very, very good. I didn't face any problems in the last year."
"The threat management feature includes policies and alerts that are valuable."
"URL blocking is helpful. It will block any URL sending out lots of spam or phishing. It will rename the URL itself and send it to the user. The admin will block it, or you can allow users to release it if you want."
"We have just one place to go and look at things, which makes it a lot easier for us. Our users like the fact that it is granular when they look at it. Some guys are really proficient in certain areas and this lends itself to that, which is good. They can then learn the other parts that they didn't have when we were on other systems. You can just log into the back-end and can see everything or whatever you want to see. If you need to actually go through the email and look for one to release, it is easy to find."
"They also let you customize it to match your organization's feel, so it looks like a product from your organization. I like when companies do that. Our city logo is on it when you log in to this system."
"It provides security for the communication between the sender and receiver. It does the encryption perfectly. We ensure that emails are sent without any security breaches. The spam catch rate at the moment is almost 100%."
"The most valuable feature is the Link Lock, which prevents our users from clicking on links that haven't been verified."
"The new SpamTitan Plus with the Link Lock feature is great. We implemented it and use it as well."
"The standout features include the anti-phishing feature, which is particularly advantageous as far as our clients are concerned; it was a very welcome addition for many of them."
"It is very simple to use. For our client, we set it up as a cluster. That is one of the benefits. You can eliminate single points of failure. We use it in a cluster in the environment where there are two gateways. Thus, if one fails, the other one keeps taking over without any disruption."
"The company should focus on adding threats that the solution is currently unable to detect."
"Too many false positives and lacks an accurate capability to detect malicious SharePoint sites."
"The certification training for Defender for 365 needs to be deeper and incorporate Sentinel. I took all the security courses except one, and Sentinel isn't included."
"The custom alerts have to improve a lot."
"One area for improvement is support, in terms of being able to reach them and, especially, technical support for configuration."
"Microsoft should provide more documentation for users so they can self-educate. I would like to see more documentation for advanced security features."
"The pre-sales cost calculations could be more transparent."
"The only thing they should improve is the licensing model. They should stop changing it. A year ago, the five features I mentioned were included in one product. Now, three of them are bundled into one product, and you have to pay extra for the other two. I don't mind paying extra, but I don't want them to change it every year or every six months. I need to know what I'm looking at and not worry about it next year."
"The management interface of Microsoft Exchange Online Protection (EOP) could be intuitive."
"The solution can be complex at times. It would be nice to have the on-server version. It needs to improve the stability as well."
"The price of Microsoft Exchange Online Protection could be reduced to make it more competitive."
"The reporting needs a little bit of improvement."
"It doesn't protect against everything. We do need protection for, for example, endpoints."
"The solution must improve the user experience."
"We have experienced issues while migrating from on-prem to the cloud. The tool needs to improve its stability."
"The tool's classification for bulk email is cumbersome."
"The admin management portal needs a facelift. I've asked them for a way to authenticate admins of the organizations that want to admin the SpamTitan product itself. Adding additional management security would be a great feature. There are a few tiny improvements they could also make. For instance, the GUI itself is a little outdated, and it could be more user friendly. The same goes for ArcTitan. It's got a horrible GUI that's worse than SpamTitan. It also could use that authentication mechanism upgrade as well. I would also suggest combining the two products into one control panel. ."
"SpamTitan doesn't allow you to customize the time reports are sent. Sometimes our users would prefer that it come at a certain time, like 7:00 am so they can make sure they didn't miss anything from the day before. Currently, it can come in the middle of the day and probably depends on the server's restart or the setting change."
"The analysis of ransomware attachments could be improved. Other solutions seem to detect ransomware faster than SpamTitan does."
"With the geo-blocking tool, it would be nice if it listed checkboxes for all the countries and had one overall checkbox for the whole area. Right now, you have to start typing them all in, or half type them, to get the list. That's time-consuming and is one thing I don't like."
"We have submitted requests for a feature which would be a total control panel… Our previous spam filter had that and it saved us from having to log in to the panel online, search for an email, pull it up, and figure out where it came from originally and why it got the spam score it did. That would be a huge improvement and time-saver because then we wouldn't have to be in the webpage for that."
"If I had to actually find a negative, it would be the speed. I wish that the interface were faster. We have very fast internet, but there is definitely some sluggishness between pages on the interface. Does that deter me? No. I just wish it were quicker."
"The quarantine email message that users get on a scheduled basis is something users generally don't pay attention to, like every other communication they get from IT. The formatting of the quarantined email report that goes to the users on a regular basis is a little confusing for them. That could be improved."
"SpamTitan's logging features could be improved. The logs are hard to deal with because you need to download the log as a text file. Then you need to search through this text file to find what you need."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
More Microsoft Exchange Online Protection (EOP) Pricing and Cost Advice →
Microsoft Exchange Online Protection (EOP) is ranked 3rd in Email Security with 34 reviews while TitanHQ SpamTitan is ranked 4th in Email Security with 77 reviews. Microsoft Exchange Online Protection (EOP) is rated 8.2, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Microsoft Exchange Online Protection (EOP) writes "An effective email security solution that provides DLP, Safe Attachment, and Safe Links". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". Microsoft Exchange Online Protection (EOP) is most compared with Proofpoint Email Protection, Cisco Secure Email, Mimecast Email Security, Fortinet FortiMail and Barracuda Email Security Gateway, whereas TitanHQ SpamTitan is most compared with Barracuda Email Protection, Fortinet FortiMail, Sophos Email, Avanan and Trend Micro Email Security. See our Microsoft Exchange Online Protection (EOP) vs. TitanHQ SpamTitan report.
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