We performed a comparison between monday.com and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The subitems make it crystal clear what tasks are done, in progress, or complete."
"It has made the entire tracking process much easier."
"Alerts come in pretty handy every once in a while just to keep up."
"Being able to assign our individual tasks helps us a ton. I’ve worked with other companies that did not use Monday, and sometimes things would fall through the cracks as there were misunderstandings about who’s the responsibility it was to do something."
"We use also integration with Jira, to see the updates so the CSM team can see the update from Jira."
"The sales sheet where we keep track of all transactions including transaction history, customers, and all necessary records is great."
"The automations absolutely were the most valuable because they helped us create a system within Monday.com for all of our data."
"Being able to customize the boards to our needs as a dance studio with a smaller staff team has been very helpful."
"The product offers very good management. It has a great ability to assign tickets based on content."
"The initial setup is simple and straightforward."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"It is a scalable solution."
"The stability has been very good."
"It's a very stable tool, very powerful."
"We'd like more automation."
"I often find it difficult to keep track of all the projects I am involved in."
"Service being down happens to often. They need to create a desktop version that stores the info locally so that when their servers are down, I can keep working and accessing my data. Then it could be uploaded when their servers are online."
"It would be great if there was a setting where you could customize the email reminders."
"I find that I cannot customize my automation for Slack as much as I need."
"The iPad version of Monday.com doesn't have the same functionality."
"It would be nice to have more customization around the documents, such as different title headings, fonts, etc."
"Coordination with different social media platforms would be a convenient feature."
"It needs to improve in terms of its flexibility, price, and installation."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The support team is time-consuming, and they don't find the answer to our problem."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
monday.com is ranked 1st in CRM with 222 reviews while Zendesk is ranked 17th in CRM with 57 reviews. monday.com is rated 9.4, while Zendesk is rated 8.2. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Microsoft Project, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Zendesk vs. monday.com report.
See our list of best CRM vendors and best Project Portfolio Management vendors.
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