We compared Monday.com and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"I am able to add in deadlines and filter by work assigned, in progress, and completed."
"I love how I can customize so many items on the boards to fit my exact needs."
"It is nice that you can color code everything."
"monday.com is easy to set up."
"The ability to track dates and times we need cases to be completed has been of great use to my firm."
"Our team uses the platform for many different functions, and the ability to have multiple Kanban boards that are integrated into various other platforms our team uses has helped us become more efficient in our content creation strategies."
"There are so many automations to streamline everyday tasks and reduce click counts when doing admin work. It is incredible."
"The UI is so smart."
"The solution is always stable."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"The initial setup is pretty fast."
"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"The platform has a valuable lead qualification feature."
"While great, the shareable boards lack some features that normal boards possess and that’s a big burden for us."
"One thing that would be cool is if Monday had a chat feature."
"The workload widget should work with the time-tracking column for more accuracy in managing team resources."
"It would be good if we could have the option to choose custom colors for the status fields and groups so we can make some boards more branded."
"They should make it possible in the inbox to select all inbox updates and mark them as read."
"It would be beneficial to consider incorporating features that enhance the platform's customization capabilities in the next release."
"Having easier access to training videos on how all features can interact with one another would be helpful."
"Alongside the integrations, a Mailchimp one would help to add tags directly from Monday to the Mailchimp account."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"This solution needs a more user-friendly interface."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"I'm not sure that there is scalability potential for enterprises."
"We'd like the solution to be less expensive."
"The support response time for this solution could be improved."
"The integration should be more user-friendly."
"The customization options for roles in Zoho CRM are currently limited."
monday.com is ranked 1st in CRM with 222 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. monday.com is rated 9.4, while Zoho CRM is rated 8.0. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Microsoft Project and Odoo, whereas Zoho CRM is most compared with SAP CRM, Bitrix24, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Zoho CRM vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.