We compared Nagios XI and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Nagios XI received positive feedback for its versatility and adaptability. It offers a diverse selection of plugins and scripts for monitoring needs. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Users have suggested Nagios XI could improve integration, simplify configuration, and make the platform more user-friendly. Nagios XI users also suggest improvements to network visibility and cloud discovery. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Some Nagios XI customers complained about the lack of chat or phone support options. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Some Nagios XI users found the setup to be relatively simple, while others considered it challenging. Deployment can take a few months to complete, and there’s a steep learning curve. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Nagios XI’s pricing is considered reasonable and transparent, with no extra charges. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Nagios XI users reported positive outcomes overall, but some said visibility limitations lower the solution’s ROI. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Nagios XI is an affordable, flexible solution with a broad feature set and a selection of helpful plugins. At the same time, users say the setup can be complex, and some expressed a desire for more convenient ways to contact support. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"It is an open-source platform with valuable features for performance and stability."
"Nagios XI is stable."
"The most valuable feature is its support for different types of devices, where it can use all of the equipment that you need."
"The ability to set up templates and groups of checks, as well as customize the checks themselves."
"You want to monitor a specific metric that nobody else has? You can do it even with the most basic of scripting skills, and you can always share it with the vast community of Nagios Exchange."
"Nagios is stable and it's easy to use the monitoring software, which is why we chose this product."
"The installation is no problem. I've installed Nagios several times."
"The most valuable feature is the dashboard, where I can have a single screen that provides a summary for hundreds of servers."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"We like the performance of the product."
"Working with the solution is very easy. It's user-friendly."
"It has prevented failures from occurring in our production environment."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"It has given us better insight into the performance of the system."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"The installation and monitoring need improvement."
"The reporting structure could be more streamlined."
"The product does not have SAP monitoring."
"Improve the documentation, examples, and best practices, therefore users can understand how to do things."
"They need more documentation for the plugins."
"Nagios XI can improve its GUI for users with a new look."
"Technical support is an area that needs improvement. It is not available 24/7."
"I would like to see support for notification via SMS."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"The price could improve."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The connectivity between legacy and newer cloud applications is not great."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"In the next release, I'd like to see a better pricing structure."
More Juniper Mist Premium Analytics Pricing and Cost Advice →
Nagios XI is ranked 8th in Network Monitoring Software with 54 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Nagios XI is rated 8.2, while New Relic is rated 8.6. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Nagios XI vs. New Relic report.
See our list of best Network Monitoring Software vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.