We performed a comparison between NETSCOUT nGeniusONE and SolarWinds NPM based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people."
"The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet."
"The most valuable feature is that it is in line with the traffic. It already captures the raw traffic itself and then filters it, giving us the correct image. Some other companies may just extract what they think is valuable from the traffic itself. nGeniusONE is in line."
"It catches bigger issues on a weekly basis. That's how often we find something big enough that the only reason we know about it is because of the nGeniusONE. The bigger issues are mostly security-type issues: Odd traffic leaving our network or coming into it, that has found its way past a firewall."
"The VoLTE model, call search and Media Monitor were essential when we launched VoLTE. We're relying heavily on them to troubleshoot our VoLTE calls."
"We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE."
"For me, the most valuable features are the dashboards which we use to highlight the overall impact to the customers, and being able to drill down into the nitty-gritty of the customer experience."
"The best feature is when we have it connected permanently via TAPs. That enables us to constantly collect data and then we can go back in time... To be able to rewind, back in time, and see the problem as it happened, is very helpful."
"What I've found most valuable about the solution is that it's scalable."
"It combines and presents information from many different sources, giving a corporate-wide vision on a single pane of glass."
"The most valuable feature of this solution is the monitoring capabilities."
"I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"The alerting and usage tracking notifications on disk space capacity, network and processor utilization."
"Provides a good level of tools and covers essential components."
"It covers everything from end to end, from the standpoint of endpoint machines and the routers and switches. The switch port also comes there."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"In previous versions, we used to have an icon on the dashboard when the situation analysis would present an alert. It would be nice if that would be made available on the dashboard again. Something that could be customizable to only illuminate on certain applications."
"There was a point in GTP where we were creating services on nodes and after that we wanted to have services on APN. We can't have both... There are some limitations with these types of things. When we would like to use a feature, we have to remove another one."
"I would like to see improvement in the user experience. It's hard to manage it. We need a dedicated, highly-qualified person, compared to similar tools. Obviously, it's in a higher bracket, salary-wise. That's something the NETSCOUT team needs to focus on. It's a completely niche-skill technology, where we need to have the skills to manage, maintain, and deploy it."
"The feature I am looking for is the Arbor technology, especially to run in parallel with our firewall... It's getting there."
"I would like more in-depth convergence between all the applications, especially when I look for information through a data mine."
"The stability is only fair. It goes down a lot."
"For individual subscriber tracings, sometimes it does not capture all the messages. There is a little bit of room for improvement there."
"A lot of tools highlight what's going on but they don't actually pinpoint the user experience. It would be good if there were a small message or something highlighting what the user experience is like and any degradation that's actually occurring."
"There needs to be more integration of widgets, especially for reporting purposes."
"The reporting module that got integrated into the system itself, used to be a standalone solution and I preferred that."
"We decided that we were no longer going to trust that their products have not been capitalized."
"The scalability can be better."
"If they did some type of synthetic monitoring, it would have been better."
"My team has had a lot of issues with support."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"Robustness of network element mapping tool could be better"
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NETSCOUT nGeniusONE is ranked 26th in Network Monitoring Software with 47 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. NETSCOUT nGeniusONE is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, ThousandEyes, AppDynamics and Pico Corvil Analytics, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our NETSCOUT nGeniusONE vs. SolarWinds NPM report.
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SolarWinds NPM and nGenius One are very different in nature and capabilities.
SolarWinds NPM has a wide range of capabilities to monitor the availability of network devices and services, track network paths (by active testing).
nGenius One is more of a traffic visibility solution that captures traffic and shows the characteristics of the conversations going through the network (including the network and end-user performance).
If you are looking at the second, you certainly want to look at Accedian's Skylight which offers a massive advantage when it comes to performance visibility!
Although both products can overlap in what information they provide, nGenius One primarily uses packets from the network to monitor application performance and excels at deep packet analysis. SolarWinds primarily gathers data from SNMP, WMI, Netflow and other metrics to monitor the status of equipment (up, down, temperature, interface data, etc) as well as providing application performance statistics.
Common aspects of Solarwinds NPM and NetScout - Provide information pertaining to the network - latency, response time, the path taken, traffic info
Key differences - Use of different techniques - SNMP vs Packet capture
SNMP may give you added information like node status, hardware health, performance statistics, device-level information Packet capture may give you added information like TCP retransmissions, packet loss.
Solarwinds will rely on SNMP configuration on a device to send status, statistics and discovery using Polling as well as send Traps on specific incidents NetScout will rely on various port mirror taps into the network where the traffic needs to be analyzed in detail.
Skills required for Solarwinds are fairly minimum (maybe just understanding how SNMP works - polling & traps while NetScout skills will need you to master TCP/IP communication with details of the packet fields - source IP, dest IP, source port, dest port, various flags, etc.
From my experience, I would suggest PRTG Network Monitor over both instead of getting into details as to which one of NETSCOUT and Solarwinds is better. Both Solarwinds and NETSCOUT are expensive. NETSCOUNT is into loggerheads with Gartner report. Gartner rate Solarwinds well and PRTG Network Monitor is as good or even better than Solarwinds but far less expensive. I would recommend evaluating PRTG Network Monitor also to assess its suitability to meet your requirements.