We performed a comparison between New Relic and ScienceLogic based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The initial setup is straightforward. It is easy to track and easy to follow."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"The most valuable feature is application monitoring."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."
"The most valuable features of ScienceLogic are AI and machine learning."
"The power flow is great."
"Provides agentless monitoring so there's no need to install the agent on each server."
"Dynamic Component Mapping is key and unique."
"One of the valuable features is rapid dashboards."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"The solution provides good infra-monitoring features."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"It would be nice if there were pre-made dashboards."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"The solution must provide better support for Azure Web Apps service."
"The browser isn't exactly reliable."
"There were some settings we had issues with."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"I would like to see out-of-the-box standard dashboards for common services."
"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."
"They need a little more self-service."
"It was challenging onboarding users."
"There are often bugs in new releases."
"ScienceLogic could improve the implementation, it could be made easier."
"From a performance perspective, it needs to improve a lot."
"Admins do not have direct access to the reporting."
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New Relic is ranked 5th in IT Infrastructure Monitoring with 152 reviews while ScienceLogic is ranked 12th in IT Infrastructure Monitoring with 42 reviews. New Relic is rated 8.6, while ScienceLogic is rated 8.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Zabbix. See our New Relic vs. ScienceLogic report.
See our list of best IT Infrastructure Monitoring vendors, best Network Monitoring Software vendors, and best IT Operations Analytics vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.