We performed a comparison between New Relic and Sumo Logic Observability based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."They have baseline level alerting."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"The VPN is one of the solution's most valuable features for us."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"The simplicity of the dashboard is very good."
"The product allows the developer to see the actual problems in the applications."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."
"I have not seen any stability issues in the product."
"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."
"The product is easy to learn."
"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."
"The solution must provide better support for Azure Web Apps service."
"The solution is quite expensive."
"They should bring the pricing down to be more competitive."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."
"Fine-grained data can be quite frustrating to work with and should be made easier."
"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."
"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."
New Relic is ranked 3rd in AIOps with 152 reviews while Sumo Logic Observability is ranked 12th in AIOps with 5 reviews. New Relic is rated 8.6, while Sumo Logic Observability is rated 8.0. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Sumo Logic Observability writes "Easy creation of custom fields, no need to alter applications; supports ten active logging applications simultaneously and faster than aster than default search tools". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas Sumo Logic Observability is most compared with Dynatrace, Prometheus and Chronosphere. See our New Relic vs. Sumo Logic Observability report.
See our list of best Cloud Monitoring Software vendors, best AIOps vendors, and best Application Performance Monitoring (APM) and Observability vendors.
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