We performed a comparison between OpenText AppWorks and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"One of the most useful features is the code is customizable, we can make it our own."
"In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."
"It's a good tool for workflow automation."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"The most valuable feature is the situational layer cake."
"The robotic process automation has increased the confidence of business users."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"Pricing is a little on the high side."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"The crucial missing element is the archival function."
"AppWorks could be improved by including BPM simulation."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"The integration could improve."
"There is room for improvement in the pricing structure."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"Its implementation in the public sector was a bit complex."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"Business specific functionality is needed."
"Pega's technical support could be better."
"They need to support the solution better, at this time the company does not have enough support."
"There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."
"What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works."
OpenText AppWorks is ranked 16th in Business Process Management (BPM) with 8 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 56 reviews. OpenText AppWorks is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of OpenText AppWorks writes "Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". OpenText AppWorks is most compared with Microsoft Power Apps, Appian, ServiceNow Now Platform and OutSystems, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our OpenText AppWorks vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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