We performed a comparison between PagerDuty Operations Cloud and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The initial setup is a simple process."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"Notification is the most valuable feature."
"The product easily integrates with other solutions."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The most valuable feature is the DSS, also known as SPL, because it allows users to script advanced queries with limited knowledge."
"Its usability is the best part. It is easy for our developers to use if they want to search their logs, etc."
"The feature that I have found most valuable with Splunk is the ability to sift through a bunch of data very quickly."
"One key advantage of Splunk over competitors like IBM QRadar is its superior device integration capabilities."
"The client site login is pretty extensible and probably cost-effective."
"It is very easy to use and integrate. There are connectors for every technology."
"Correlating data across different systems via one interface will allow you to know your environment or identify incident data in ways you never imagined."
"The integration is seamless with many devices and operating systems."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"They could include incident merging and alert grouping features in the product."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"The user interface could be more intuitive."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"More control with Splunk Cloud as it seems a bit limited. I used to manage an on-premise instance of Splunk Enterprise and really liked having more control over it."
"Splunk needs local technical support."
"From the commercial point of view, they have to bring down their costs."
"Considering the contract thing and the whole legal area, it takes forever to get the contracts signed and to be able to agree to the terms and conditions for my company as well as for Splunk's team."
"The search could be improved. Now, it is a bit difficult to write search queries because they become quite long, then maintaining those long search queries is a quite challenging."
"AngularJS/ReactJS inclusion could be made easier in GUI."
"Professional support is great, but too expensive."
"I would like Splunk to add more integration. QRadar has many indications with more products than Splunk."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 240 reviews. PagerDuty Operations Cloud is rated 8.8, while Splunk Enterprise Security is rated 8.4. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Moogsoft, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Microsoft Sentinel.
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