We performed a comparison between Qualys VMDR and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is easy to use."
"The most valuable features are vulnerability scanning, policy compliance scanning, and tablet for web application scanning."
"The process of defining and discovering scans is organized efficiently."
"Technical support is great and we've never really had a problem."
"What I like about Qualys VM is the dashboard presentation. It's very good."
"Detects new hosts along with vulnerabilities."
"Vulnerability management is the most valuable one and it’s a must in every organization."
"The vulnerability management feature is what I used the most. It is a good SaaS product. It is easy to use. It has a nice UI where you can see all the assets and vulnerabilities."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"The workflow capability for easy setup is powerful."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"I would like to see more accuracy in detections, better reporting capabilities, and better dashboard download capabilities."
"It is more expensive vs. other products on the market."
"There seems to be a lack of easy onboarding into Qualys."
"Qualys VM's scanner doesn't pick up every vulnerability, so we have to use multiple scanners to cover that gap."
"Qualys does have an on-prem solution, but it is very expensive."
"I would like to see this solution more developed and competitive in the Cloud space."
"The only improvement I can think of is on the implementation side. At times it is a bit slow."
"Endpoint stability and fault resolution could be improved."
"When it comes to changing some of the features, I would like a little more leeway."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"It's a little expensive compared to other tools."
"The solution is lacking in the mobile application area that could be improved."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"ServiceNow's mobile app should be seamless and it is not right now."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Qualys VMDR is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Qualys VMDR vs. ServiceNow report.
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