We performed a comparison between Salesforce Commerce Cloud and SAP Hybris Commerce based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has a customizable checkout experience, customizable homepage, everything can be customized."
"Not having to worry about maintaining one's own infrastructure."
"The ease of customization is valuable."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"The pipeline and lead management features are the most valuable."
"I have found the list creation and dashboard customization features valuable."
"There is a good community of developers for the platform."
"Commerce Cloud's best features include sales service and cloud marketing."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"Hybris Commerce's most valuable feature is the simple integration with ERP."
"The tool has good performance."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"In the next release, Commerce Cloud should add CRM dashboards."
"We would like more interaction from Salesforce about new versions."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"The connection with Marketing Cloud should be improved."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"The dashboards for this solution could be improved."
"The solution should have more and faster reporting, as well as better performance."
"In terms of application performance, it could be a bit quicker."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"The stack needs to be improved; they need to start using more new technologies."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"The learning curve is high."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"A public cloud solution of this software would open great possibilities."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while SAP Hybris Commerce is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 7.8, while SAP Hybris Commerce is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of SAP Hybris Commerce writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Hybris Commerce is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Hybris Commerce vs. Salesforce Commerce Cloud report.
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