We performed a comparison between Sauce Labs and SmartBear TestComplete based on real PeerSpot user reviews.
Find out in this report how the two Test Automation Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Sauce Labs provides us with more combinations to test, so we can keep adding platforms and devices to our network. That's been a very seamless experience. Let's say there's an iOS or a private device we need. Sauce Labs has helped get all those set up when needed."
"Testing across multiple devices and environments is now possible to do quickly and effectively."
"I have found the live test section with Sauce Labs to be extremely valuable. When you can't quite figure out why a test is failing, you can go to the live test results section within their tool and launch your test (specifying a given OS/browser, or device) manually and step through the test to see the issue more clearly, usually opening up the developer's tool console and watching the network calls and console (within Chrome) to usually find the underlying issue."
"I never faced any issues with the stability."
"The most valuable feature is the cross-browser feature, it has many android and iOS devices both simulators and real devices. It's easy to integrate. I also like video recording too."
"Allows us to do JIRA Cloud and BambooHR Integration."
"It provides zero maintenance browser instances."
"Sauce Connect gave us ability to test an application that was hosted locally."
"Test items, project variables helps in managing automation suite and scheduling execution."
"Runs in different remote machines. We have multiple versions of the software being tested."
"It is very easy to maintain tests with this tool. It covers all necessary items in the test plan. The most painful item in testing is maintenance. When changes occur, the tests should be maintained."
"TestComplete has strong reporting capabilities. The reports they generate are really good."
"When compared to other tools, it is very simple."
"The product has many features."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"The database checkpoints detect problems which are difficult for a human resource to find."
"Another feature that could still be improved on is more error clarity. Sometimes when running automated scripts the test will fail on the device side instead of the script and errors only show a 500 try again message instead of a detailed script that could of a been a timeout error from the code."
"The ability to install profiles on iOS real mobile devices should be included."
"This product is not super scalable, because you have a very specific number of VMs that you can use."
"Sauce Labs' dashboard could be improved by adding more filters and allowing more customization options. There was one instance where the dashboard on the Sauce Labs UI didn't meet our requirements, so we had to use the Sauce Labs API to create some apps and dashboards on our own. The API endpoints could be a little more robust and customizable."
"I may not know what should be improved on the platform, but I think it could offer a greater variety of testing solutions. I know there might be competing solutions that cover more things I'm unaware of, and it could expand a bit more. We've done a lot of automated testing scenarios, and that's all the rage these days, so I think Sauce Labs could look at potential ways to improve and cover other scenarios."
"We have had some issues with the Sauce Connect Proxy on our Jenkins servers failing to start, which makes the optimal CI/CD pipeline come to a halt."
"Integration with Github, as well as several other similar tools, could be improved."
"There have been various times throughout the last month or so where the service has gone down during business hours."
"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
"To bring it up to a 10, I would be looking for the addition of some key functional API testing."
"Increased performance with less memory and CPU usage."
"The artificial intelligence needs to be improved."
"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
"Right now, when you buy the solution, you need to pay for one solution. You receive one set up and you install it and it's just in that one machine. It would be ideal if they could offer one subscription where you can connect to different machines with a group subscription."
"Right now, the product only supports Windows."
Sauce Labs is ranked 13th in Test Automation Tools with 113 reviews while SmartBear TestComplete is ranked 7th in Test Automation Tools with 71 reviews. Sauce Labs is rated 8.8, while SmartBear TestComplete is rated 7.6. The top reviewer of Sauce Labs writes "Robust documentation, helpful support representative, good licensing model". On the other hand, the top reviewer of SmartBear TestComplete writes "A stable product that needs to improve its integration capabilities with other test management tools". Sauce Labs is most compared with BrowserStack, Perfecto, LambdaTest, OpenText UFT One and Bitbar, whereas SmartBear TestComplete is most compared with Tricentis Tosca, Katalon Studio, Ranorex Studio, OpenText UFT One and froglogic Squish. See our Sauce Labs vs. SmartBear TestComplete report.
See our list of best Test Automation Tools vendors, best Functional Testing Tools vendors, and best Regression Testing Tools vendors.
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