We performed a comparison between ServiceNow IT Operations Management and Splunk Infrastructure Monitoring based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is flexible. You can tune it, more or less, as you want."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"It's easy to set up."
"It helps streamline management and processes."
"I am impressed with the tool's ability to track information in an easy way."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The ability to create custom dashboards is one of the best features and that's typically why most people deploy Splunk. Users can create dashboards for just about anything."
"The initial setup was straightforward. We didn't find it to be too complex."
"We haven't really experienced any glitches or bugs."
"The most valuable feature in this solution is the log searching."
"It's a very easy-to-use solution."
"The product retains a lot of log data for subsequent analysis."
"I find the monitoring console very helpful. With one click, I can see how we are performing, and at the same time, I can see what data is flowing."
"The Add data feature lets you gather any type of log and easily analyze it."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The pricing is high."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The setup and deployment could be simplified, and the pricing could improve."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The product needs to add a workflow insight tool."
"Splunk Infrastructure Monitoring's data analytics can be improved by including suggestions for various types of continuous monitoring."
"Splunk would be better if some tools were integrated to be able to take action on security or network concerns."
"The price has room for improvement."
"The cost needs to be re-examined. It's extremely expensive to run. It's also expensive to expand. That's the number one complaint all of my customers have when it comes to Splunk. It's way too expensive compared to other solutions."
"They need more EDR functionalities."
"The deployment can be quite complex."
"The clustering part of indexes can be more refined."
"It's a bit difficult to use. It takes some time to get into it and to get it to do what you would like it to do. It is not straightforward to use it."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews while Splunk Infrastructure Monitoring is ranked 13th in IT Infrastructure Monitoring with 24 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk Infrastructure Monitoring is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence) and Datadog, whereas Splunk Infrastructure Monitoring is most compared with Nagios XI, Amazon CloudWatch, Cisco Intersight, ITRS Geneos and ControlUp. See our ServiceNow IT Operations Management vs. Splunk Infrastructure Monitoring report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
