We performed a comparison between ServiceNow Strategic Portfolio Management and Wrike based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You don't need a lot of plugins."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The most important feature of ServiceNow IT Business Management is flexibility."
"We like the status report feature. It is something really valuable."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"The solution is stable and reliable."
"This is a good tool for project progress tracking and sharing tasks with internal and external parties."
"The most valuable feature of Wrike is the tag functionality."
"Visibility and organization are the most valuable features of Wrike."
"In our company, we heavily rely on Wrike. Wrike has helped in communication, managing all sorts of projects and tasks, and having a history of all our correspondence items."
"The product is intuitive. It is easy to learn and update. You can follow the project from the beginning till the end with the help of the solution. The tool helps to update the project in seconds."
"We utilize time tracking and reports most often."
"We can easily write down the tasks and reorganize them as well as have a progression index. Wrike offers several views including a kanban view and Gantt chart view."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The cost could be improved. The solution is quite pricey."
"The solution needs a few things in terms of resource management."
"The configurations are fine, but the user interface could be improved."
"The user interface could be more modern."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"This solution could be improved if we were able to better analyze how the application consumes cloud resources as this can cause a delay in performance."
"Wrike needs to be more responsive to community requests for new features."
"We faced an issue with the Wrike outlook add-on; it is only available for Microsoft Office 365, and not the on-premise version."
"We feel that the actual project reports and roll-ups could be a lot different. We are seeking something more for the dashboard. We would like a high-level dashboard that can be broken down into individual product roll-ups and tasks that are assigned. If you assign someone to a task, it assigns them all of the tasks under that. We want to be able to break those down so that a person doesn't have an 800 task list, for example. We want more separation with that and a higher-level dashboard experience."
"On one side, it's very easy to create a task with text, but on the other side, it's not very well-formatted. Therefore, it's difficult to track specific data written in a task. We are making templates, but it's not enough to use a template to know the exact status of different tasks. One thing that we are looking for in Wrike is a better workflow. Because we can only move the status of tasks, we can't really manage workflow and send a task to a specific person. This is what is really missing in Wrike as compared to other tools. We are looking to replace Wrike because we need support for workflow. Another issue with Wrike is that they bring a lot of versions of the tool, which it's not so easy. They bring new versions very frequently, and these versions look similar. For example, we are using robots to read the tasks in the tools, which is problematic with Wrike because it is changing very frequently."
"It would be great if they could develop more reporting."
"The product needs to send direct emails to customers updating the latest aspects since it is better to hear directly."
"What annoys me with Wrike and things that I would like to improve is that you need to have a very organized workflow that everyone in the company follows, and only then will Wrike work."
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ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews while Wrike is ranked 6th in Project Management Software with 58 reviews. ServiceNow Strategic Portfolio Management is rated 8.0, while Wrike is rated 8.6. The top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". On the other hand, the top reviewer of Wrike writes "Convenient Tool for Project and Task Management, comes with extra features including Analytics and Reporting ". ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet, whereas Wrike is most compared with Asana, monday.com, Adobe Workfront, Trello and Notion. See our ServiceNow Strategic Portfolio Management vs. Wrike report.
See our list of best Project Portfolio Management vendors.
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