ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the software has a simple interface that makes it easier to work with even for non-technical users. The software provides various tools/features such as process maps, activity charts, performance charts, and reports that help users to analyze various business processes, monitor the process flow in real time, and identify bottlenecks and areas for improvement. As a process mining platform, Timeline is a highly flexible and configurable solution that can meet various needs (support, operations, customer experience, compliance, etc,) for organizations of all sizes. We use the tool to visualize and monitor our support departments' process workflows, to understand better operational processes and ways we can continuously improve them. Other areas we are planning to use Timeline mining tools for include invoice processing, vendor management, improve compliance & risk management, and improved customer service.
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the software has a simple interface that makes it easier to work with even for non-technical users. The software provides various tools/features such as process maps, activity charts, performance charts, and reports that help users to analyze various business processes, monitor the process flow in real time, and identify bottlenecks and areas for improvement. As a process mining platform, Timeline is a highly flexible and configurable solution that can meet various needs (support, operations, customer experience, compliance, etc,) for organizations of all sizes. We use the tool to visualize and monitor our support departments' process workflows, to understand better operational processes and ways we can continuously improve them. Other areas we are planning to use Timeline mining tools for include invoice processing, vendor management, improve compliance & risk management, and improved customer service.