IAM Architect at a comms service provider with 11-50 employees
Reseller
Top 10
2023-03-23T11:24:12Z
Mar 23, 2023
Regarding the scope for improvement in the solution, reporting is an area that can be a bit more UI-oriented. Apart from that, it's a very good product, and I do not have any complaints about it.
Certifications could include additional access levels or practices. On occasion, there are difficulties with the management control when you attempt to apply things in a certain manner.
Assistant Manager at a financial services firm with 10,001+ employees
Real User
Top 5
2022-12-02T12:38:32Z
Dec 2, 2022
The pricing for SailPoint IdentityIQ has room for improvement because it's more expensive than other products in the market. If there's a price reduction, that would be helpful. Another area for improvement in the product is the technical support, which needs to be more friendly to customers. I want custom form building and custom workflow features added to SailPoint IdentityIQ in its next release.
The only issue I have with the product is that there are modules that need to be bought separately, and that makes the product prohibitive for some of the customers that I've worked with, particularly in the middle-tier range. The solution itself is expensive and then when you add the cost of the modules it becomes too much. They could provide something similar to what Okta offers and I believe this would give the company a lot more traction in the mid-size range of companies. I'd like to see SailPoint support for custom-based connectors.
Senior Architect at a consultancy with 1-10 employees
Real User
Top 10
2022-09-21T10:59:28Z
Sep 21, 2022
Several resources and applications are entering the cybersecurity market, so if SailPoint IdentityIQ can provide a connector or a way to integrate all those resources, it would be good. For example, there is a connector in CyberArk, but it is not a direct connector. They go via Skim Server, and latency is experienced.
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
The cost of this solution is high. The technical assistance center could be improved. They're very good, but considering the intricacies of the solution, they can further improve.
There are various functions that don't work in IdentityIQ, including the access request reminder, which doesn't go to the approvals in the proper format, so it's hard for users to read. In the next release, IdentityIQ should enable emails and reports through the UI instead of the code.
In the past, we had a lot of problems with SailPoint IdentityIQ, particularly in providing access and provisioning. There were some gaps in the operation of the solution because they were manual rather than automated, and the users and administrators were given access directly via Active Directory, and it wasn't appropriate for us at the time to use. In terms of integration, we could provide a more automated solution after a minimum number of years, but not in the SailPoint IdentityIQ platform, but there were problems in the registration, for example, with putting information inside ADP, but in general, we were able to solve those problems, and after implementing SailPoint IdentityIQ we had increased evaluations.
While the setup is very easy, the real difficulty lies in creating the connectors for work service. When it comes to queries and analysis, I find the reporting module to be very low, very simple. The solution could have better graphical features, in respect of ADDQ, when it comes to diagrams and pictures. The results for reporting use graphical layout. There should be better graphics for the interface in respect of reporting.
While you can scale the solution, it is expensive to do so. The solution, in general, is quite expensive. If the pricing was better, the adoption rate would be much higher. Deployment can take a while. At least in the UAE, they need more presence on the ground. It would be good to have more people to assist us to help us adopt this technology and become certified on it. The bigger the channel here is, in the UAE, the more people will start to train on it, and the cost of the deployment will become cheaper when there is competition. Right now, there's some kind of monopoly. If you have two experts in the entire UAE, they're going to raise their prices so that the cost is very high.
Management Consultant at a computer software company with 11-50 employees
Consultant
2021-06-15T10:05:41Z
Jun 15, 2021
An issue needing improvement is that the solution is heavily focused on one's identity, while there has been a move to providing identity as a security service. While it provides these services, the solution can still not do the identity management for the cloud. As such, the security feature can be improved. Essentially, it manages and helps to create all the IDs and to manage the identities and accesses. What it doesn't do is provide notice in the event of a vulnerability or offense from the security. That's where tools like CyberArk or Netskope, which are more CASB tools, come into play. I can think of no additional features needing improvement.
Solution Architect – Identity and Access Management , Platform services at a pharma/biotech company with 10,001+ employees
Real User
2021-06-12T18:49:04Z
Jun 12, 2021
It is too technical. You need really good technical skills in Java and other technologies, which are hard to find. If they can make it easier so that things can be done with a few clicks, it will be great. It should also have more standard connectors. Its price should also be reduced.
Senior Solution Architect at a tech services company with 51-200 employees
MSP
2021-04-14T12:08:29Z
Apr 14, 2021
They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same.
Commercial and Technical Professional Manager at Evolution Technologies Group
Real User
2021-03-07T16:36:23Z
Mar 7, 2021
The report functionality and dashboard of the access manager could be improved. In the future, there should be improvements integrating into cloud ecosystems, such as AWS or Azure. At the moment we have to purchase many different solutions to have a fully operational intelligent identity package. There are some features lacking in identity and the DevOps solutions.
Software Engineer at a tech services company with 51-200 employees
Real User
2020-11-19T08:35:02Z
Nov 19, 2020
The UI needs to be more user friendly. More concentration on historical policy violations would be great. In terms of new features, I would like to see artificial intelligence and machine language added.
Principal Solution Engineer at a tech services company with 11-50 employees
Real User
2020-09-21T06:33:00Z
Sep 21, 2020
The solution has plenty of places that need improvement and attention. The connectors are far too manual. This needs to be automated a bit. The provision is not very intuitive. The interface is not user-friendly at all. They could redesign a lot of its functionality to make it easier to use. The initial setup could be simplified. It's difficult right now. Implementations rarely go well. I can't think of other features that I would like to see in a future release.
There is really not so much that SailPoint needs to improve. It has been in the market for a while and has well embedded as a market leader in the Identity Governance Space. We have just done an upgrade (v7-.8.1) and it was straight foward well tested and there was no major issues, we even managed to deploy to production a week ahead of schedule. We are now working with the client to leverage some of the new features and such, so there is not a lot that I can confirm that would be missing from a product that I was already happy with. The only thing about SailPoint that I might suggest to improve is the user interface could be improved from an administration point of view. From a request point of view we are leveraging ServiceNow and Sailpoints SNOW catalogue integration. Having had the opportunity to compare SailPoint and One Identity with past work, I personally prefer the One Identity's user interface, especially for user administration of the system. It could be simplified or somewhat more user-friendly for administrative tasks and functions.
Technical lead at a tech services company with 11-50 employees
Real User
2019-09-22T06:41:00Z
Sep 22, 2019
I would like for the client base to be improved. Also, they should change what they charge for the licenses. They should lower the price and technical support should be better. Their support takes a long time to respond and they're not straightforward.
IT Engineer at a energy/utilities company with 1,001-5,000 employees
Real User
2019-07-01T07:59:00Z
Jul 1, 2019
The service could be improved with some more out-of-the-box features. If the solution could make the forms more customizable, for example. They are very generic and any changes you make to them, you are doing customization. The solution needs more templates that meet general needs. I would like to see more Cloud management from this product. Right now they have some, but they are currently plug-ins. It does not handle the management of some of the groups or dynamic groups in the Cloud. I would like to see that in the future. I have heard that they are releasing one soon, but I'm not sure when. That will help us a lot because we are a hybrid solution company. We have some on-prem, some in the Cloud, and we want to manage both.
SailPoint Identity Security Cloud is a comprehensive identity security solution designed to manage and govern user access in cloud, hybrid, and on-premises environments. It enables organizations to automate identity processes and enforce access policies, ensuring compliance and mitigating risks associated with unauthorized access.
The SailPoint Identity Security Cloud solution offers robust identity governance capabilities, including user provisioning, access request management, and access...
Regarding the scope for improvement in the solution, reporting is an area that can be a bit more UI-oriented. Apart from that, it's a very good product, and I do not have any complaints about it.
Certifications could include additional access levels or practices. On occasion, there are difficulties with the management control when you attempt to apply things in a certain manner.
It tends to be more expensive, but at the end of the day, it works.
The pricing for SailPoint IdentityIQ has room for improvement because it's more expensive than other products in the market. If there's a price reduction, that would be helpful. Another area for improvement in the product is the technical support, which needs to be more friendly to customers. I want custom form building and custom workflow features added to SailPoint IdentityIQ in its next release.
The only issue I have with the product is that there are modules that need to be bought separately, and that makes the product prohibitive for some of the customers that I've worked with, particularly in the middle-tier range. The solution itself is expensive and then when you add the cost of the modules it becomes too much. They could provide something similar to what Okta offers and I believe this would give the company a lot more traction in the mid-size range of companies. I'd like to see SailPoint support for custom-based connectors.
Several resources and applications are entering the cybersecurity market, so if SailPoint IdentityIQ can provide a connector or a way to integrate all those resources, it would be good. For example, there is a connector in CyberArk, but it is not a direct connector. They go via Skim Server, and latency is experienced.
The cost of this solution is high. The technical assistance center could be improved. They're very good, but considering the intricacies of the solution, they can further improve.
There's a lot of customization required to improve the user experience. It would also be helpful if there were some out-of-box options for filtering.
There are various functions that don't work in IdentityIQ, including the access request reminder, which doesn't go to the approvals in the proper format, so it's hard for users to read. In the next release, IdentityIQ should enable emails and reports through the UI instead of the code.
In the past, we had a lot of problems with SailPoint IdentityIQ, particularly in providing access and provisioning. There were some gaps in the operation of the solution because they were manual rather than automated, and the users and administrators were given access directly via Active Directory, and it wasn't appropriate for us at the time to use. In terms of integration, we could provide a more automated solution after a minimum number of years, but not in the SailPoint IdentityIQ platform, but there were problems in the registration, for example, with putting information inside ADP, but in general, we were able to solve those problems, and after implementing SailPoint IdentityIQ we had increased evaluations.
The user interface needs some work. It could be more user-friendly. Right now, it only offers a single sign-on, an SSO.
If you compare Saviynt and Okta Workforce Identity versus SailPoint IdentityIQ, SailPoint IdentityIQ needs to improve its UI.
The mover process for this solution could be improved.
I would like for the next release to have a more user-friendly interface.
While the setup is very easy, the real difficulty lies in creating the connectors for work service. When it comes to queries and analysis, I find the reporting module to be very low, very simple. The solution could have better graphical features, in respect of ADDQ, when it comes to diagrams and pictures. The results for reporting use graphical layout. There should be better graphics for the interface in respect of reporting.
While you can scale the solution, it is expensive to do so. The solution, in general, is quite expensive. If the pricing was better, the adoption rate would be much higher. Deployment can take a while. At least in the UAE, they need more presence on the ground. It would be good to have more people to assist us to help us adopt this technology and become certified on it. The bigger the channel here is, in the UAE, the more people will start to train on it, and the cost of the deployment will become cheaper when there is competition. Right now, there's some kind of monopoly. If you have two experts in the entire UAE, they're going to raise their prices so that the cost is very high.
An issue needing improvement is that the solution is heavily focused on one's identity, while there has been a move to providing identity as a security service. While it provides these services, the solution can still not do the identity management for the cloud. As such, the security feature can be improved. Essentially, it manages and helps to create all the IDs and to manage the identities and accesses. What it doesn't do is provide notice in the event of a vulnerability or offense from the security. That's where tools like CyberArk or Netskope, which are more CASB tools, come into play. I can think of no additional features needing improvement.
It is too technical. You need really good technical skills in Java and other technologies, which are hard to find. If they can make it easier so that things can be done with a few clicks, it will be great. It should also have more standard connectors. Its price should also be reduced.
They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same.
The report functionality and dashboard of the access manager could be improved. In the future, there should be improvements integrating into cloud ecosystems, such as AWS or Azure. At the moment we have to purchase many different solutions to have a fully operational intelligent identity package. There are some features lacking in identity and the DevOps solutions.
The UI needs to be more user friendly. More concentration on historical policy violations would be great. In terms of new features, I would like to see artificial intelligence and machine language added.
The solution has plenty of places that need improvement and attention. The connectors are far too manual. This needs to be automated a bit. The provision is not very intuitive. The interface is not user-friendly at all. They could redesign a lot of its functionality to make it easier to use. The initial setup could be simplified. It's difficult right now. Implementations rarely go well. I can't think of other features that I would like to see in a future release.
There is really not so much that SailPoint needs to improve. It has been in the market for a while and has well embedded as a market leader in the Identity Governance Space. We have just done an upgrade (v7-.8.1) and it was straight foward well tested and there was no major issues, we even managed to deploy to production a week ahead of schedule. We are now working with the client to leverage some of the new features and such, so there is not a lot that I can confirm that would be missing from a product that I was already happy with. The only thing about SailPoint that I might suggest to improve is the user interface could be improved from an administration point of view. From a request point of view we are leveraging ServiceNow and Sailpoints SNOW catalogue integration. Having had the opportunity to compare SailPoint and One Identity with past work, I personally prefer the One Identity's user interface, especially for user administration of the system. It could be simplified or somewhat more user-friendly for administrative tasks and functions.
This solution is difficult to configure. The interface should be simple and easier to use.
I would like for the client base to be improved. Also, they should change what they charge for the licenses. They should lower the price and technical support should be better. Their support takes a long time to respond and they're not straightforward.
The service could be improved with some more out-of-the-box features. If the solution could make the forms more customizable, for example. They are very generic and any changes you make to them, you are doing customization. The solution needs more templates that meet general needs. I would like to see more Cloud management from this product. Right now they have some, but they are currently plug-ins. It does not handle the management of some of the groups or dynamic groups in the Cloud. I would like to see that in the future. I have heard that they are releasing one soon, but I'm not sure when. That will help us a lot because we are a hybrid solution company. We have some on-prem, some in the Cloud, and we want to manage both.
The product has poor reporting and analytic capabilities. Reports are not easy to use and its analytic capabilities are limited.