We performed a comparison between 3CX Live Chat and Genesys PureConnect based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The solution is stable."
"We have not had any bugs or glitches, the solution is stable."
"The integration between the video and voice is the most valuable solution."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"It’s straightforward to set up."
"Can integrate with a lot of gateways in voice."
"Its features for scheduling and generating reports need improvement."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Having a video call would be a nice idea."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Customer support can sometimes be delayed."
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. 3CX Live Chat is rated 8.8, while Genesys PureConnect is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas Genesys PureConnect is most compared with Genesys Cloud CX, Cisco Jabber, Kamailio SIP Server, NICE CXone and Calabrio ONE.
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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
