We performed a comparison between 4me and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"It offers a comprehensive set of features without requiring additional payments for each feature."
"The solution is highly stable."
"I like their request management as well as their project management."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"The look and feel is a valuable benefit for adoption."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"I have found the workflows and integration the most valuable in this solution."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"ServiceNow provides quite good insights about what is happening in the organization."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"Asset Discovery is a feature that should be added."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"Transparency in the pricing model needs to be improved."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
4me is ranked 20th in IT Service Management (ITSM) with 4 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. 4me is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of 4me writes "Impressive scalability and reliability for seamless service management". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". 4me is most compared with ManageEngine ServiceDesk Plus and Zendesk, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our 4me vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors.
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