We performed a comparison between AppDynamics and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Splunk ITSI offers easier integration with DLP, automated dashboarding and reporting, and an observability feature. Users find it stable, scalable, and easy to use with no major issues. Although customer service and support reviews are mixed, setup is generally straightforward, and pricing is high but reasonable. Organizations have seen positive ROI through increased visibility and reduced data report costs.
"What I like best about AppDynamics is that it's functional, particularly in APM in Java and .NET."
"It is a wonderful monitoring tool that manages various aspects such as system resources (CPU, RAM), mobile performance, and infrastructure monitoring."
"AppDynamics is easy to implement if you follow the documentation, and the documentation that they provide is good."
"The ability to check parameters for microservice applications is most valuable. It is important for me. I can manually create new business transactions for applications and individually monitor business transactions. I can also use a lot of extensions. It has a lot of extensions to monitor other third-party applications, such as NoSQL applications, memory cache applications, Kafka applications, and Couchbase applications. It is very useful. We are also using the end-user monitoring site to follow all end-user activities. It is important for us to check the errors on the customer site."
"It allows us to configure health rules so that we can, based on our own experience, determine when an application is behaving incorrectly."
"I like that AppDynamics allows every organization to have what they want to see, like for my organization, we're able to customize the dashboard to show us details of what we want to see in our transactions."
"The initial setup is simple."
"Once you get past installation, AppDynamics is highly stable and we get good results."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The solution is easy to scale."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The observability is great and valuable."
"We liked the built-in calculation of health scores."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"AppDynamics scaled well up to around 3,000 agents. The performance deteriorated after that, while Dynatrace could support more than 10,000 agents. We were surprised that AppDynamics' scalability is not so good."
"They are using Flash for their website, which is very slow. We had hoped the website would be much faster to use, and that is definitely what we want to see."
"The AppDynamics installation process needs to be more straightforward. Deploying the product is also tricky."
"The worst part is that the AppDynamics SaaS Environment has a lot of downtimes, and AppDynamics, despite our efforts, does not give us any feedback on these downtimes/incidents."
"In the current version of AppDynamics, there is a correlated section, where we can see all servers’ performance along with application performance, but network performance is missing."
"An area that has room for improvement on the CR and ERP would be the addition of monitoring of the internal solution. For example, you can monitor the day-to-day and everything in the transactions with AppDynamics, but there's also a lot going on in the kernel itself that you cannot monitor. The automation needs to improve as well. As it stands, a lot of customization needs to happen before you can use AppDynamics."
"As per my experience, the drill-down feature can be improved at the class level."
"The integration part in AppDynamics with other systems is an area with a little difficulty, especially when it comes to the configuration area. The integration of AppDynamics with other products takes a lot of time."
"We'd like them to show more inputs on the dashboard."
"It was an intimidating tool for us to jump into at the beginning."
"The license cost is expensive."
"The cost of the license could be lower."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
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AppDynamics is ranked 5th in Application Performance Monitoring (APM) and Observability with 155 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. AppDynamics is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of AppDynamics writes "Very good real-time monitoring capabilities, deep problem diagnosis, and transaction mapping". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". AppDynamics is most compared with Dynatrace, Elastic Observability, Datadog, Splunk Enterprise Security and New Relic, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and PRTG Network Monitor. See our AppDynamics vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
