We performed a comparison between Appium and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."It has great documentation and excellent community support."
"The library is extensive so the driver interacts with most functions or actions on mobile devices."
"Obviously because of automation, it reduces manual testing efforts."
"It's an open-source solution with a very large community and available documentation."
"Appium has easy interaction with mobile."
"The latest versions of the solution are stable."
"It runs completely flawlessly and seamlessly every day."
"The automation part is extremely helpful in streamlining our processes."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"I have found that sorting and grouping functions are particularly useful."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"Straightforward tool."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"The analytics - we like to keep track of how much work everyone is doing."
"They should add an in-built framework."
"The initial setup is straightforward if you have previous experience with the solution, but it can be complicated for a novice user."
"Image recognition could be improved. We have some images in our mobile applications. It should be able to run from the cloud, so we can automate the catcher."
"One thing which can be really helpful is that there is some kind of a recorder made available rather than scripting everything."
"Appium has problems with automated validations following iOS updates, causing us to have to validate manually."
"The challenging part with Appium is that installation can be a bit tricky. It can be challenging to set up in Android versus iOS environments."
"Support-wise, it could be better."
"What needs improvement in Appium is its documentation. It needs to give more context on the libraries that Appium is using under the hood. For example, my team is using Appium for Android automation, and a lot of times, I feel that there's functionality that's available through the Appium interface, that exists within the UIAutomator, but there aren't a lot of useful or helpful resources on the internet to find that information, so it would be good to have some linkage with the underlying platform itself. Another room for improvement in Appium is that it's buggy sometimes. For example, at times, there's a bug in the inspector application that doesn't allow me to save my desired capability set, so it would be nice to get that bug fixed, but overall, Appium is a good tool. The Touch Actions functionality in Appium also needs improvement. For example, if I want to initiate a scroll on the device that I'm running Appium on, sometimes Swipe works, but in other situations, I have to explicitly use action chains, so I'm not too sure what's the better approach. What I'd like to see in the next version of Appium is a more intelligent and more intuitive AppiumLibrary, in terms of identifying menus and scroll bars, etc., because right now, I'm unsure if I have to do a lot of export reversals to get to the elements I'm looking for. It would be nice to have some functionality built in, which would allow me to easily get those exports."
"The scalability needs improvement."
"The ability to embed help information onto the screens."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"The Express edition does not allow the option for scripting."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"If you have advanced questions, technical support often doesn't know the answer."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
Appium is ranked 7th in Mobile Development Platforms with 25 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Appium is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Appium writes "It's easy to launch applications". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appium is most compared with Katalon Studio, Tricentis Tosca, Perfecto, Xamarin Platform and Apache JMeter, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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