We performed a comparison between Arctic Wolf Managed Detection and Response and Secureworks Taegis ManagedXDR based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"Binary Defense has a human service department that provides live monitoring for our systems."
"This service makes answering audits much easier since it covers so many security best practices."
"The tool's most valuable feature is its ease of implementation."
"They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have."
"They provide useful quarterly updates."
"Arctic Wolf is our eyes and ears 24/7 because we can't possibly watch all of our alerts. We may see all of these alerts, but our attention is distracted because we're working on other things."
"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."
"Arctic Wolf is laser-focused on providing top-notch customer service."
"After an easy onboarding, the monitoring started immediately."
"The solution definitely made us way more aware of the possibilities out there."
"The initial setup was very straight forward."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"The most valuable feature is the fast alerting and response time."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"There are some patent pending detectors within the platform that provides a lot of value."
"The most valuable features are IDS and IPS."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"The current reporting system could benefit from improvement."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"We found a couple of bugs in the user interface."
"The implementation process could be a little more streamlined."
"More integrations with various security tools to improve data ingestion would be beneficial."
"It would be great if the whole process of determining vendor risk could be simplified by Arctic Wolf."
"I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks."
"It will be helpful if the dashboard is more granular."
"Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement."
"I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure."
"We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"Dell Secureworks could improve its integration with other third-party solutions."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
"It would be nice if the solution were a little more affordable."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
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Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 17 reviews while Secureworks Taegis ManagedXDR is ranked 8th in Managed Detection and Response (MDR) with 13 reviews. Arctic Wolf Managed Detection and Response is rated 9.2, while Secureworks Taegis ManagedXDR is rated 7.8. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, the top reviewer of Secureworks Taegis ManagedXDR writes "Offers proactive threat hunting and actively examines our environment". Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, Red Canary, Huntress, Adlumin Security Operations Platform and Field Effect MDR, whereas Secureworks Taegis ManagedXDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Rapid7 MDR, Trend Micro Managed XDR and Microsoft Defender Experts for Hunting. See our Arctic Wolf Managed Detection and Response vs. Secureworks Taegis ManagedXDR report.
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