We compared Azure Backup and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Azure Backup is commended for its scalability, comprehensive security options, and non-disruptive backup process. Users also like its seamless integration with various Azure services. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Azure Backup needs to improve its backup and file-level restoration procedure. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Azure's customer service is generally considered helpful and proactive, but a few users have reported longer wait times and slow issue resolution. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: Azure Backup's setup is easy, quick, and can be completed with minimal user involvement. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Azure Backup is a cloud-based solution, so its pricing depends on factors like storage and data consumption. Azure offers competitive pricing and is considered more cost effective than many competing solutions. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Azure Backup offers a solid return on investment with its affordable pricing and low initial costs, particularly when upgrading solutions. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Azure Backup is an affordable, scalable solution that features an effortless deployment and native integration with Azure services. While reviews of Azure Backup’s features were generally positive, some users reported unsatisfactory experiences with Azure support. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"The product is cost-effective compared to other vendors."
"With a couple of buttons, we can configure a VM for a backup and use the wall service, the storage wall service, pretty seamlessly."
"One of the most valuable features is security and connectivity to the data."
"I like that it's a stable solution and their support is good. I think Microsoft's commercial force is superior."
"Azure Backup is good because it is entirely cloud-based, which means that you can be 99.9% sure that your backup is safe."
"First of all, you can schedule a backup for the client. You can schedule it as you like. You can also control the bandwidth, so the backup will not utilize. The internet will depend on the bandwidth."
"The feature that I have found the most valuable is that it is easy to create a backup by using Azure Backup. It also has a good user interface and nice features for sending notifications when any backup fails or there is a change in the status of virtual machines."
"This solution allows me to restore either the VM or the data, depending on what is needed."
"I've been fortunate enough not to need to rely on Zerto in an actual disaster, but we do testing every year. Sometimes, it's multiple times annually or at the year's end. It takes the recovery workflow, which would normally take a lot of planning, and reduces that to just a few minutes."
"It works very well in terms of it providing continuous data protection. It does what it says it is going to do. We have been using it for several years, and once or twice, we had to recover a machine or files. It didn't have any problems in doing what it is supposed to be doing."
"I give Zerto's stability a nine out of ten."
"Failing over the VM without removing/touching the production VM from inventory is also an important feature."
"I like the granularity of the checkpoints."
"It gives us a seamless, performant data center migration. When we were migrating between physical data centers, we did what normally would have been a 72-hour job in about 18 hours. A large part of that was thanks to Zerto being able to rate limit and throttle how much data was being sent or transfers were happening. Being able to script around it and create governors was important. We didn't have that previously. That is one big use case that has saved an immense amount of time and effort."
"The ability to have a RPO of seconds has enabled us to restore data to just before an incident has occurred, which certainly saves a lot of time and money."
"Using Zerto for the migration was incredibly valuable, enabling us to save tremendous amounts of time."
"Technical support is in need of improvement."
"The tool's backup should be faster. Azure Backup's support should be faster."
"We faced some issues synchronizing the information in Azure when the storage was changed."
"Azure Backup must include features similar to enterprise solutions."
"The Azure Backup support for on-premises service is limited."
"It would be beneficial to receive alert messages if something isn't configured correctly, for instance, if service principal names are missing, a message could prompt you to set them up."
"The support for Office365 backup is atrocious and is something that has to be improved."
"Technical support can be slow to respond at times."
"We encountered some issues during Active Directory recovery."
"Not all of the knowledge required for implementing Zerto is available in their online documentation for non-partners."
"For special situations, there are options within advanced settings. You don't have to dig too far for them, but they're not quite as straightforward."
"If they already do not have it, they can have some APIs for the Horizon environment. Instead of having to use some scripts to get around, they can make it a lot more user-friendly for integration."
"Zerto needs to improve its documentation."
"The documentation needs improvement in terms of the setup, getting enough detail, and getting that up to speed."
"I want to have an OVF or some local deployment where I can deploy the ZVRA rather than having to push it from the console. Some of our smaller remote sites have relatively poor bandwidth, and they can't keep up with the constant deployment stream from our center console, meaning we have to find some creative hours to get around the bandwidth bottlenecks. If I could push out a small install file, install it locally, and then reach back to the console, that would be excellent."
"There's one feature that SRM had that Zerto doesn't have, and it's one that we've been asking for. With the orchestration part of the failover, with our DR and our primary sites, the IP addresses are almost identical. The only difference is one octet. With SRM, we could say during a failover change. With Zerto, we keep hearing that it's coming, but we haven't received it yet. It's a feature that would be very beneficial. It would reduce the time a little bit more."
Azure Backup is ranked 7th in Backup and Recovery with 51 reviews while Zerto is ranked 2nd in Backup and Recovery with 236 reviews. Azure Backup is rated 7.8, while Zerto is rated 9.0. The top reviewer of Azure Backup writes "Straightforward to set up and manage and allows us to monitor all backups in one place". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Azure Backup is most compared with Veeam Backup & Replication, Rubrik, Commvault Cloud, Veritas NetBackup and Acronis Cyber Protect, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Dell RecoverPoint for Virtual Machines and VMware Cloud Disaster Recovery. See our Azure Backup vs. Zerto report.
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We monitor all Backup and Recovery reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.