We compared Barracuda Intronis Backup and MSP360 Backup across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Barracuda Intronis Backup is praised for its strong backup capabilities, user-friendly cloud management portal, and staff training opportunities. MSP360 Backup offers a convenient way to track successful backups and detect any missing ones, eliminating the need for manual verification.
Room for Improvement: The Barracuda Intronis Backup could improve its integration, speed, and orchestration capabilities. The users say MSP360 Backup could benefit from improved integration, an expanded knowledge base, and faster restore time.
Service and Support: Customers have consistently praised Barracuda Intronis Backup for their excellent and knowledgeable technical support. However, some reviewers reported challenges with escalation and communication within the support team. Users say MSP360 Backup has good technical support, but some reported that the level of detail required for the backup process is challenging.
Ease of Deployment: The setup process for Barracuda Intronis Backup is simple and involves configuring IP settings and connecting to Cloud Control. Some reviewers have said that the setup process for MSP360 Backup is easy, while others found it complex.
Pricing: Barracuda Intronis Backup provides a comprehensive and reasonably priced setup package. MSP360 Backup is considered reasonably priced and cheaper than competing solutions, but there are additional costs for storage space.
ROI: Barracuda Intronis Backup provides added financial benefits and time efficiency. Users provided no feedback on the ROI of MSP360 Backup.
Comparison Results: Barracuda Intronis Backup stands out for its extensive training resources and direct cloud mapping, but users would like to see better performance and integration. MSP360 Backup has a user-friendly interface, supports consumer cloud drives, and offers good technical support, but some users have faulted the solution for its lack of integration and long restore times.
"We perform backup drills to test the functionality, and we don't have any problems."
"The cloud side of it is nice. Everything happens behind the scenes without you realizing it, which is nice. It doesn't interrupt usage. There is also the freedom and ease of use of the cloud portal, which you can use to manage your backup. One of the strong points of Barracuda is that you can go from zero to having your first backup running within 10 minutes. If you have access to admin accounts and everything else, it can happen in 10 minutes. The ability to go in and just restore a particular file without having to do a full restore is also very useful. You can just go in and pick the files that you need to restore, and the same is with email. You can just go in, find an email, and restore that email without having to do a full backup of all the data or a full restore of the data. I feel very safe because it is not just about the backup; it is about the protection of the data from outside threats. They have a lot of areas of ATP, that is, advanced threat protection. You don't see that much on the backup side. You see it more on the email side. In the email protection, you know it is there at the back. It moves the quarantine emails that come through into a sandbox area, and then you can choose in the sandbox. You can open up an email in the sandbox to make sure that if there is a virus, it can't harm you. You can also plan how often your backups run, such as every six hours or four hours. It is the same with email. They also have a great PhishLine package, which is phishing attack training. You can have the strongest and the best backup and security that you can, but the end user is always the weakest link. They send almost like testing emails to end users to help them identify and understand phishing emails and prevent user or phishing attacks. It is a very good package."
"The most valuable feature is the speed of backup, which is very good compared to other solutions."
"Most important is its ease of use. You plug it in, follow the steps, and you have your backup file."
"Of all the backup products we have used, this by far is the simplest to install and use."
"Its interface is intuitive, and it is easy to use when I am restoring files. Barracuda does a really excellent job at compression, which makes it very efficient. Eight years later, I am only halfway through to the capacity, which is very good."
"I have found the product's LiveBoot feature to be most valuable."
"The main feature we like about Barracuda is that we can map devices directly to the cloud. It operates as a security device to run a backup of the cloud in case one of our physical machines goes down."
"The solution is easy to access and handles things efficiently."
"Provides connectivity to a lot of different cloud storage solutions."
"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."
"The most valuable feature of MSP360 Backup is its reliability."
"General ease of use and performance of the Windows version is the most valuable feature."
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
"The solution is simple to use and easy to configure."
"Compared to Avamar and Data Domain (our other systems), the backup speed is slow."
"Its speed can be a bit improved, and of course, its pricing can go a lot cheaper."
"In the next release of this solution, I would like to see cloud support and deduplication functionality."
"The tool is not user-friendly. The solution should also improve its compatibility. It is also not license-based."
"I would like to see a way to increase space."
"This solution could be improved with offering lower prices at scale."
"Their technical support is not very good. You never know what they are doing and what is the issue. Customers need to know what is happening. This is our main concern and the only thing that can be improved in this solution. I would like to have more visibility about what is going on when something happens. I need to know what was done to solve the issue."
"The backup feature could be a bit simpler to utilize. They should make the process of backing up individual files simpler."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."
"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."
"The solution's pricing is very high."
"The product could be more user-friendly."
"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."
"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."
Barracuda Intronis Backup is ranked 5th in MSP Backup with 24 reviews while MSP360 Backup is ranked 2nd in MSP Backup with 15 reviews. Barracuda Intronis Backup is rated 8.4, while MSP360 Backup is rated 8.0. The top reviewer of Barracuda Intronis Backup writes "Finding data to restore is much easier than rummaging through tapes to find backups". On the other hand, the top reviewer of MSP360 Backup writes "The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support". Barracuda Intronis Backup is most compared with Rubrik, Veeam Backup & Replication, Acronis Cyber Protect and Dell PowerProtect DD (Data Domain), whereas MSP360 Backup is most compared with Veeam Backup & Replication, N-able Cove Data Protection, Acronis Cyber Protect, NinjaOne and Comet Backup. See our Barracuda Intronis Backup vs. MSP360 Backup report.
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