We compared Barracuda Intronis Backup and NinjaOne across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Barracuda Intronis Backup is praised for its strong backup capabilities, user-friendly cloud management portal, and staff training opportunities. NinjaOne is highly regarded for its effective monitoring and management features, remote device management, and streamlined software deployments.
Room for Improvement: The Barracuda Intronis Backup could improve its integration, speed, and orchestration capabilities. NinjaOne could benefit from improved remote connectivity, enhanced reporting, a more user-friendly ticketing system.
Service and Support: Customers have consistently praised Barracuda Intronis Backup for their excellent and knowledgeable technical support. However, some reviewers reported challenges with escalation and communication within the support team. NinjaOne generally earned positive feedback for its customer service. Customers expressed satisfaction with issue resolution and comprehensive documentation. However, some reported slow responses from technical support.
Ease of Deployment: The setup process for Barracuda Intronis Backup is simple and involves configuring IP settings and connecting to Cloud Control. NinjaOne's setup is generally uncomplicated. It may take a few minutes or a full day, depending on the situation.
Pricing: Barracuda Intronis Backup provides a comprehensive and reasonably priced setup package. NinjaOne offers negotiable pricing based on the number of devices, with discounted costs as the scale increases. However, some users perceive NinjaOne as costlier than alternatives.
ROI: Barracuda Intronis Backup provides added financial benefits and time efficiency. NinjaOne delivers a return over time by improving productivity.
Comparison Results: Barracuda Intronis Backup stands out for its extensive training resources and direct cloud mapping, but users would like to see better performance and integration. NinjaOne is praised for its ease of setup and valuable monitoring and management features. However, users say NinjaOne could do a better job optimizing internet connections and managing mobile devices.
"I have found the product's LiveBoot feature to be most valuable."
"The most important feature in Barracuda Backup is the ability to archive the backup of emails."
"Whenever you have a crash or your service is not working, you can just live-boot the machine and have your service up and running."
"Of all the backup products we have used, this by far is the simplest to install and use."
"It is very reliable, so we don't have any issues with it. Our customers have never raised any issue with it. Basically, once you set it up and it is running, it is trouble-free. Our customers are happy. They just got a renewal for the subscription for the service."
"It is very stable, and I'm very happy with this solution."
"The superior support from Barracuda in setting up, using, and helping with issues for the product."
"We perform backup drills to test the functionality, and we don't have any problems."
"Good at managing updates and for remote support."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The tool's most valuable feature is third-party application updates."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The installation is easy, it only took two minutes."
"The tool is not user-friendly. The solution should also improve its compatibility. It is also not license-based."
"The backup feature could be a bit simpler to utilize. They should make the process of backing up individual files simpler."
"Barracuda Backup could use some more integration."
"I would like to see better integration with third-party applications."
"The solution depends on your connectivity, so it is essential to have a proper connection to the cloud."
"In the next release of this solution, I would like to see cloud support and deduplication functionality."
"The restore time can be improved. The restore time for large quantities of folders is slow. Sometimes, if I'm doing a full recovery of a server, it takes multiple hours, which probably is natural. It might also be because of our internet speed to the cloud."
"Their technical support is not very good. You never know what they are doing and what is the issue. Customers need to know what is happening. This is our main concern and the only thing that can be improved in this solution. I would like to have more visibility about what is going on when something happens. I need to know what was done to solve the issue."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"I want NinjaOne to improve the reports."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"The graphical user interface could be improved."
"The solution could improve by optimizing the internet connection being used."
"The NinjaOne distribution server is highly dependent on an active directory."
Barracuda Intronis Backup is ranked 5th in MSP Backup with 24 reviews while NinjaOne is ranked 4th in MSP Backup with 15 reviews. Barracuda Intronis Backup is rated 8.4, while NinjaOne is rated 8.0. The top reviewer of Barracuda Intronis Backup writes "Finding data to restore is much easier than rummaging through tapes to find backups". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Barracuda Intronis Backup is most compared with Rubrik, Veeam Backup & Replication, Acronis Cyber Protect and Dell PowerProtect DD (Data Domain), whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, ConnectWise Automate and Kaseya VSA. See our Barracuda Intronis Backup vs. NinjaOne report.
See our list of best MSP Backup vendors.
We monitor all MSP Backup reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
