We performed a comparison between BMC Helix Discovery and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The most valuable feature is the automated service mapping."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"BMC provides great support. As managed service support, they are gold."
"The solution is very stable and powerful."
"The most valuable feature of the solution is its application dependency mapping."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"It is user-friendly and simple to use."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"Remote access is most valuable."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"It offers ready-built automation and simpler configuration for workflows."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"A review of end of life data would be nice."
"The solution is definitely useful."
"BMC Helix Discovery needs more customization options."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"The monitoring tools could be more stable."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"It would be nice to see more updates to the solution."
"Compared to other products that I have been using, it is not as user-friendly."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"I do not like the user interface."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"If you have advanced questions, technical support often doesn't know the answer."
"The capital expenditure neeed to get the tool up and running is extensive."
"There is inherent complexity with this tool because of the number of things that it can do."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Helix Discovery is most compared with BMC Remedy , Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and OutSystems. See our BMC Helix Discovery vs. ServiceNow report.
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