We performed a comparison between BMC Remedy and Snow License Manager based on real PeerSpot user reviews.
Find out in this report how the two License Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The incident management console is available out of the box."
"The product has excellent support for remote and hybrid environments."
"It has a good peer sharing module."
"It includes features for automation, such as smart reporting capabilities."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The discovery is excellent. It is agent-based, and it can also operate without one as long as there is an inventory source, such as SCCM. It may take data from the SCCM and normalize it to provide a very clear idea of what the hardware is, what software is running on it, what versions of that software are available, when is the end-of-life, and when they are no longer supported. All of that information is available."
"The product's initial setup phase is very easy."
"Could be more user friendly for admins to manage."
"The tool is very old."
"The desktop technicians face some challenges with the solution."
"There is room for improvement in terms of support."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"Continuous improvement is recommended."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The dashboards provided by the solution have certain shortcomings, making it in areas where improvements are required."
"The support is an area that can be improved. As resellers, we are doing the first-level support because we have trained certified engineers, and we provide support. Because we are in India and they do not have a support center in India, the turnaround time for tickets could be improved. We have to rely on Australia for support."
BMC Remedy is ranked 1st in License Management with 23 reviews while Snow License Manager is ranked 3rd in License Management with 2 reviews. BMC Remedy is rated 8.0, while Snow License Manager is rated 8.0. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Snow License Manager writes "It is very easy to use, maintain and deploy". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, ManageEngine IT Asset Management and BMC Track-It!, whereas Snow License Manager is most compared with . See our BMC Remedy vs. Snow License Manager report.
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