We performed a comparison between BMC TrueSight Operations Management and Dynatrace based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace has a user-friendly interface, easy deployment, good scalability, AI capabilities for incident alert automation, and offers a Kubernetes module for topology visualization. Even though the solution is expensive compared to competitors, it provides good value for its cost and is a great choice for companies seeking a user-friendly and scalable solution.
"The most valuable features of the solution are alert management, alert generation, and event management."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The initial setup of BMC TrueSight Operations Management was easy."
"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"It is a stable solution."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"Dynatrace provides visibility into the application and its performance from the user to back-end services."
"The initial setup was straightforward."
"We spend less time investing in problems. We can spend more time on developing new projects."
"Agentless Transaction Analysis allows my team to granularly decompose complex operations and flows for business applications."
"Logs files for JVM transactions help to debug most of the failures."
"We are able to prevent the major downtimes by proactive monitoring alerts."
"Dynatrace is a powerful tool for full stack monitoring with APM capabilities and AI root cause problem analysis. This helps our customers with their digital transformation and gaining insight into their infrastructure."
"I like the auto email alerting feature the most, as it is set up based on the application error or condition."
"Cost is an issue with BMC TrueSight Operations Management."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The solution could improve its price."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"We had one issue when we tried to enter one agent and it just does not work. We got to work with the highest level of support, but it took a while to get there."
"From the Dynatrace SaaS platform, they talk about the APIs. The approach they take is, "We create the APIs, you use them however you want." I like it, that gives us flexibility. But at the same time, if your company does not have a huge number of APM specialists, or it does not have the time and resources available to spend on these kind of technology developments, it would be helpful if there were out-of-the-box solutions available from the platform. I would certainly consider that, because that would make us go to market much faster, rather than redeveloping our own solutions based on those APIs."
"Dynatrace must reduce the required resources for on-premise, because they are too high."
"Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to support their customers."
"Documentation could be improved. E.g., you don't know how to properly use Dynatrace because documentation is almost lacking behind the features being deployed."
"I'd like to see native support, because we're launching native apps in multiple countries so we really want to have a really good feel for how those apps are going and how well they're performing, if there are issues."
"They've leveraged those security gateways and renamed them ActiveGates, and now there are different web plugins we can run on it... Sometimes the development of those seems to be running very fast and it's not complete. They don't yet function quite as easily as the OneAgents do. But I have hopes that that's going to get better. We have tried the MQ, the Citrix, and the Oracle ActiveGate plugins. They could be sharper. It's the right direction to go. It just seems like it could be smoother."
"We are still struggling a bit with finding an answer quickly."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 50 reviews while Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 342 reviews. BMC TrueSight Operations Management is rated 8.2, while Dynatrace is rated 8.8. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, ServiceNow IT Operations Management, Zabbix, New Relic and Splunk ITSI (IT Service Intelligence), whereas Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor. See our BMC TrueSight Operations Management vs. Dynatrace report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best AIOps vendors.
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