We performed a comparison between Cisco Duo and Zscaler Zero Trust Exchange based on real PeerSpot user reviews.
Find out in this report how the two ZTNA as a Service solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's simple. It's reliable. I haven't had any issues with it."
"The multi-factor authentication process and the geo-locking features are great."
"Cisco is the perfect product for our current size, and I don't think we'll have problems with scalability as we grow."
"The most valuable feature is the ability for users to connect securely to the office using the VPN."
"The push notifications and the integrations they offer are valuable. Their mobile app is very useful. It is very easy to use."
"It's pretty easy for users to figure it out."
"The app has greater stability than rival solutions such as Google Authenticator, and Duo Push authentication is a valuable feature."
"Another feature is the single pane of glass management. That's important for analytics and also for troubleshooting. It means there's one place that you go to at least start the troubleshooting process."
"It is straightforward to set up."
"Users get direct secure access to applications over the internet."
"The scalability is pretty good."
"The most valuable feature of Zscaler Private Access is the categorization of the dynamic URLs which keeps the customer's environment protected. The threats and the malware are correctly categorized."
"I like its ease of use. It has a single pane of glass for the ZIA and ZPA pieces. It is very manageable. It is also very easy to deploy for secure access, and it gives half-decent coverage for visibility in terms of what the users use and what data is being proxied through the access gateway."
"It is a stable solution."
"The most valuable features are the File Type Control and SSL bypass policies. We"
"It does the job. What it is needed for. I can use it for VPN, I can use it for secure connections, I can use it as a firewall. So the solution does the job."
"Sometimes, it's a little harder for customers to adopt."
"We have had instances where Duo Security stops working on a user's device, which we have fixed by uninstalling and then reinstalling it."
"The only thing I can think of to improve for tech support is to have a dedicated engineer but then I would get an engineer that has priorities in one area or another and maybe not the scope I need."
"We have a 24 hour timer for our Duo cookie and we would like to reduce this to a shorter time when using Duo."
"More automation and device insights would be helpful in achieving a seamless single pane of glass. Having the additional capability to streamline processes would also make things better."
"We were considering purchasing other products, like AMP for Endpoints, and it was not properly integrated with the firewall function. It might be better now with SecureX."
"Duo Security could be improved with the addition of more applications."
"The only challenge is finding the right person sometimes. From what I've seen, being a named account is a big deal."
"The DX layer could be better if it had improved visibility."
"More on-prem infrastructure is required when Zscaler Private Access is to be implemented as a single point of entry."
"It has massive room for improvement. The Zscaler product itself is okay, but it doesn't give enough granularity for us as an organization to stipulate rules or processes, especially for data-driven services. For instance, we can stick on SSL inspection, but it's just a click box. It doesn't allow us to go any further into the detail of the SSL inspection. We also can't pull it out without having an additional logging server. It just doesn't give us enough granularity. They should give us more control over the interfaces because it is all backend. They weren't very open to discussing their backend architecture with us in terms of their own data centers. They can maybe a little bit more open about what components are there and how the backend infrastructure works alongside Zscaler. Its licensing can be better. Some of the additional licensing costs are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Their support should also be improved. I initially had a consultant from Zscaler for its deployment, but the support that I had throughout the deployment of the project wasn't the best."
"There are latency issues with the solution. They are small, however, they are there when you compare it to other vendors."
"It has a limitation, if you are creating a rule or something for a web application or something, you could only add five users, not more than that. Five or four users are only included in a rule. If you want to create a rule for more than five or four users, you have to go through other methods, not particularly with the application. Working within the application with this method would be quite easy as compared to listing a URL or a normal IP address."
"It's an expensive solution."
"Sometimes applications crash on some machines, and we’d like Zscaler to give us some information as to why that may have happened. We’d like more detailed reports."
"The pricing for Private Access seems to be on the expensive side, and I believe they should consider making it more competitive with other solutions."
Cisco Duo is ranked 3rd in ZTNA as a Service with 55 reviews while Zscaler Zero Trust Exchange is ranked 1st in ZTNA as a Service with 34 reviews. Cisco Duo is rated 8.8, while Zscaler Zero Trust Exchange is rated 8.4. The top reviewer of Cisco Duo writes "Helps reduce the risk of a breach and is easy to deploy and onboard". On the other hand, the top reviewer of Zscaler Zero Trust Exchange writes "Allows for strict access control, granting access to specific applications at a URL level rather than at the physical IP level". Cisco Duo is most compared with Microsoft Entra ID, Fortinet FortiAuthenticator, Fortinet FortiToken, Yubico YubiKey and RSA Authentication Manager, whereas Zscaler Zero Trust Exchange is most compared with Prisma Access by Palo Alto Networks, Cato SASE Cloud Platform, Axis Security, Cloudflare Access and Jamf Connect. See our Cisco Duo vs. Zscaler Zero Trust Exchange report.
See our list of best ZTNA as a Service vendors.
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