We performed a comparison between ControlUp and Nexthink based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The script-based actions have allowed us to extend the core reporting capabilities."
"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."
"It has a great career time monitoring tool."
"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."
"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."
"ControlUp has an easy installation process."
"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"It is a very stable product with regular security and feature updates."
"I would rate the solution's stability a nine out of ten."
"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."
"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."
"The search engine functionality that Nexthink has on the finder is terrific."
"I like everything about this product."
"Number of service incidents dropped by more than 20%."
"The solution is stable."
"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."
"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"Most reports give information about the top 100 devices, but not all of the devices."
"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."
"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."
"The graphical user interface needs to be improved from version to version."
"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."
"It can be improved by including script-based scheduling."
"Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful."
"It lacks support for IoT and most network equipment."
"I would like it if they could put in some patch deployments and compliances."
"We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them."
"We would like to see the reporting in this solution improved. At present there are gaps in the data it reports."
"They can improve the Nexthink action module."
"The initial setup needs technical knowledge."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
ControlUp is ranked 4th in Digital Experience Monitoring (DEM) with 11 reviews while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 21 reviews. ControlUp is rated 8.6, while Nexthink is rated 8.6. The top reviewer of ControlUp writes "Great for troubleshooting and reporting with a controller that allows for configuration comparisons". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". ControlUp is most compared with Goliath Performance Monitor, Liquidware Stratusphere UX, eG Enterprise, Login VSI and LogicMonitor, whereas Nexthink is most compared with SysTrack, Alluvio Aternity , Liquidware Stratusphere UX, ConnectWise Automate and Netskope Digital Experience Management. See our ControlUp vs. Nexthink report.
See our list of best Digital Experience Monitoring (DEM) vendors.
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