We performed a comparison between CyberArk Privileged Access Manager and ObserveIT based on real PeerSpot user reviews.
Find out what your peers are saying about CyberArk, Proofpoint, Amazon Web Services (AWS) and others in User Activity Monitoring."On the customer accounts side, our account managers are responsive. If you ask them, they will get you whomever you need."
"It's secure and reliable. I especially appreciate that it's locked down and only allows access to authorized components."
"CyberArk has been easy for us to implement and the adoption has been good. We've been able to standardize a bunch of things. We've been able to standardize relatively easily with the use of the platforms and managing the policies."
"Securely protects our TAP/NUID and privileged access accounts within the company."
"The Password Upload Utility tool makes it easier when setting up a Safe that contains multiple accounts and has cut down the amount of time that it takes to complete the task."
"You can easily manage more than 4000 accounts with one PSM."
"When we started with RPA, there was a requirement that every credential and the bots themselves be protected through the PAM system. From the get-go, we've had CyberArk in the middle... We've got a pretty robust RPA implementation with our PAM platform. Users, bots, the credentials — everything is managed via our PAM solution."
"It is a robust product."
"ObserveIT is small, easy to use, easy to deploy, and is not complicated, so it's more generally suited for only SMBs. It's a good value with a cheaper price."
"Their post-sale support area requires a big improvement. Customers cannot automate tickets directly with CyberArk. They have to come through the distributor or bring in partners who have access to the support portal. Basically, the support for post-sales implementation is there, but the role of CyberArk is very minimal. Customers have to rely on partners, which sometimes creates issues. Some of the vendors help you during the implementation process, but the CyberArk support team does not do that. They have 24/7 support for our region, but they help only if there is an emergency or there is a problem with their system. If the password vault is down or the system is down, they provide immediate attention. For almost everything else, they take more time to respond. They give low priority to service-related or migration-related questions."
"New functionalities and discovered bugs take longer to patch. We would greatly appreciate quicker development of security patches and bug corrections."
"CyberArk PAM could greatly benefit from an under-the-hood update; integrating machine learning algorithms could provide predictive insights."
"As they grow, the technical support is having growing pains. One of the things is just being able to get somebody on the phone sometimes."
"I think having a distributed architecture would certainly help this solution."
"We found a lot of errors during the initial setup. They should work to improve the implementation experience and to remove errors from the process."
"If there is an area that has room for improvement, it's probably working with their support and getting people on the phone. That is hard to do with most products in general, but that seems to be the difficult area. The product is fantastic, but sometimes we want somebody on the phone."
"The interface on version 9 looks old."
"ObserveIT is not scalable and it's not for the medium to large corporations. It's for the smaller environments. For the larger corporations, we have other scalable solutions."
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CyberArk Privileged Access Manager is ranked 1st in User Activity Monitoring with 144 reviews while ObserveIT is ranked 2nd in User Activity Monitoring. CyberArk Privileged Access Manager is rated 8.8, while ObserveIT is rated 8.4. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of ObserveIT writes "Easy to implement and configure. Ticketing and incident workflow can be improved. ". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas ObserveIT is most compared with Teramind, Ekran System, Splunk User Behavior Analytics, One Identity Safeguard and Dtex Systems.
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