We compared Datadog and PRTG Network Monitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. PRTG Network Monitor customers like its user-centric approach, straightforward reporting, and customizability.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. PRTG Network Monitor could improve its performance and resource efficiency. Other pain points include usability and cross-platform compatibility.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region. PRTG Network Monitor received mixed reviews for its customer service. Some users commended the support team’s prompt service, while others reported slow response times and noted the lack of remote session support.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. PRTG Network Monitor’s setup isn’t considered to be overly complex. Deployment times may vary depending on the environment's complexity and device count.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. PRTG Network Monitor is deemed reasonably priced and cheaper than its competitors.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Users said that PRTG Network Monitor has proven to save time and money through automation and proactive support.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features. However, some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. PRTG Network Monitor is regarded as a simple, user-friendly, and cost-effective solution, but users would like to see improvements in performance, documentation, integration, and technical support.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The most valuable features are the dashboards and the reporting."
"Its integration is most valuable because you can integrate it with various service providers such as AWS, .Net, etc."
"Because of our client focus, it is easy for us to sell. This is because it is easy to use and easy to set up."
"The product has offered increased visibility via logging APM, metrics, RUM, etc."
"It is easy to navigate the menu and create tests."
"The biggest thing I liked was the combination of all the things - monitoring, log aggregation, and profiling."
"Thanks to the logs, we manage to make better reports through Jira and also to trace the request with more facility than we would be able to do otherwise."
"The solution has helped our organization with custom events to track specific cases."
"The network visualization helps us to drill down deeper."
"The most valuable feature of PRTG Network Monitor is the different monitoring probes available."
"Stability-wise, I rate the solution a ten out of ten."
"The feature whereby it shows when my hard drives are moving towards thresholds that would be considered outages, before they reach that point - that is valuable."
"The installation is not that complex."
"There is a simplicity to setting up the extra sensors. It's really easy for us to build infrastructure and start monitoring very quickly."
"The sensors and probes are great, nice and lightweight, they don't take up too many resources on the system. We just deploy them out and they start reporting instantly."
"The most valuable features of PRTG Network Monitor are the threshold notification when certain traffic increases and goes beyond the defined threshold. The up and down status email notifications and other notifications are useful. Additionally, it is user-friendly, and customizable, and there are many features available."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"Delta traces on the Golang profiler are extremely expensive concerning memory utilization."
"Since the Datadog platform has so many separate features, solving so many use cases, there are often inconsistencies in feature availability and interoperability between products."
"This service could be less costly."
"The on-premise version is very difficult to upgrade."
"I'm not sure if Datadog can monitor K8s deployments in real-time. For instance, being able to see a deployment step by step visually. This would be helpful if there were any incidents during the deployment."
"The parallel editing of the dashboards should not cause users to lose the work of another person."
"Once agents are connected to the Datadog portal, we should be able to upgrade them quickly."
"Graph filters for logs need to be set manually which works well for JSON but not for unstructured logs."
"We run it in a cluster, so we have two that run together. The cluster behind it is sketchy at times."
"The solution could be better and faster when it comes to performance."
"They could improve the process of updating the license."
"Other monitoring tools that I have used are easier to use."
"I would like to see more updates available in this solution."
"We're using more cloud services now. It would be useful to be able to get information back from these cloud services in detail, and display any issues within PRTG for the rest of our systems."
"The technical support service should be improved."
"PRTG's application monitoring sensor is not strong."
More Juniper Mist Premium Analytics Pricing and Cost Advice →
Datadog is ranked 2nd in Network Monitoring Software with 137 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. Datadog is rated 8.6, while PRTG Network Monitor is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM and Nagios XI. See our Datadog vs. PRTG Network Monitor report.
See our list of best Network Monitoring Software vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.