We performed a comparison between Dynatrace and OpenText Real User Monitoring based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can always get in touch with support representatives and the developers if you want to, and you can get the solution directly from them. They are good about giving customer service, which I really like."
"It will allow us to eventually become more proactive when problems start arising. We can see them before they happen and address them before there is any impact to our customers."
"Great for monitoring critical internal and public-facing applications."
"Quick availability of multiple aspects of performance from infrastructure to application layers."
"The solution is multi-tenant and based in Big data technology."
"It prevents (together with performance testing) production performance issues which usually result in customer complaints or system downtime."
"The dashboard gives us something to show managers and our business where the problems are. That's really been eye-opening for them. They can see, yes, this tool has been a good investment. They can see where the problems are and how we can take advantage of it for making those necessary corrections."
"The dashboards are a really cool feature when I get to talking to clients. I ask them, "Why Dynatrace?" Because I need to push the tools that I have in my application. Then, they explain the monitoring of Dynatrace, saying the rate of the updates and features. They want to go with Dynatrace."
"The most valuable feature is application performance monitoring."
"The technical support is good at resolving issues."
"Very easy to implement."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The reporting feature is good for us."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"Real User Monitor has improved our productivity."
"It needs a dashboard for cluster events in general, and for Kubernetes specifically."
"Waiting for the session replay needs improvement."
"Most of the time, chat support is not good enough for answering queries."
"There are a couple gaps in the network reporting that we would like to see cleared up a bit."
"The web version of the client interface needs more features that are in the Java-based thick client."
"Some of the APIs and integrations are a bit tougher than others to integrate."
"The user interface needs to be improved."
"I would like more flexible data export functions and APIs. The end user experience data is very useful to the solutions team to determine actual system usage and misuse. Flexible, easier data APIs would allow us to export the data more easily to other analytics platforms to enable this analysis as well as enable storage of this data for longer term analysis since DynaTrace only holds user data for 35 days."
"We would like to see support for non-Windows environments."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Some issues with login errors."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"This technology is considered to be older."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
More OpenText Real User Monitoring Pricing and Cost Advice →
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 342 reviews while OpenText Real User Monitoring is ranked 46th in Application Performance Monitoring (APM) and Observability with 8 reviews. Dynatrace is rated 8.8, while OpenText Real User Monitoring is rated 6.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of OpenText Real User Monitoring writes "The reports and metrics we collect help us to improve our services". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas OpenText Real User Monitoring is most compared with AppDynamics, VMware Aria Operations for Applications and Honeycomb.io. See our Dynatrace vs. OpenText Real User Monitoring report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.