We performed a comparison between ForgeRock and Ping Identity Platform based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the intelligent authentication feature."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"I like the way it is handling authentication and authorization."
"The most valuable features are that it is easy to manage and it's stable."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."
"I find the auto-discovery feature the most valuable. It helps us automate a lot of things using a single password across applications."
"The solution is highly stable and scalable"
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"This is a user-friendly solution."
"The soundness of the solution is its most valuable feature. For example, if you are in our corporate network, you can log on without any traffic interfering."
"It provides ease of connecting all our devices."
"We use the product to run different reports."
"The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logging in."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"The solution's deployment should be made easier."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"Automatic Deployment needs improvement. it could be made easier."
"The solution could improve by adding more advertising and marketing."
"We would like this solution to be developed for use with mobile applications."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."
"The initial setup appears to be difficult in the beginning."
"The product is not customizable."
"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."
"The solution should allow for better integration with other platforms and the UBT."
"Currently, the main integration is SAML-based, but other integration methodologies need to be supported."
"PingID's device management portal should be more easily accessible via a link. They provide no link to the portal like they do for the service. The passwordless functionality could be more comprehensive. You can't filter based on hardware devices. Having that filtering option would be great. Device authentication would be a great feature."
"Notifications and monitoring are two areas with shortcomings in the solution that need improvement."
ForgeRock is ranked 5th in Access Management with 27 reviews while Ping Identity Platform is ranked 4th in Access Management with 19 reviews. ForgeRock is rated 8.0, while Ping Identity Platform is rated 8.4. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Ping Identity Platform writes " A highly stable tool offering extremely helpful technical support to its users". ForgeRock is most compared with SailPoint Identity Security Cloud, Microsoft Entra ID, Auth0, Symantec Siteminder and Saviynt, whereas Ping Identity Platform is most compared with Microsoft Entra ID, Symantec Siteminder, Microsoft Active Directory, SailPoint Identity Security Cloud and RSA SecurID. See our ForgeRock vs. Ping Identity Platform report.
See our list of best Access Management vendors and best Customer Identity and Access Management (CIAM) vendors.
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